Frequently Asked Questions

Quickly find the answers to frequently asked questions with our categorized topic list. 


 

General

What are the technical and network requirements for running CueThink?

CueThink can be accessed on any laptop, desktop, or Android tablet running Firefox 34+, Google Chrome, Safari 11+, Opera 26+, or Internet Explorer 11+ browsers. iPad users should download CueThink from the App Store. iPads running on iOS 11 or higher can also access CueThink via the Safari web browser.

The optimal requirements to run the app are iPad 4+ with iOS 9. The minimum network bandwidth requirement is 40 KB/s down 20 KB/s up. We recommend 2MB/s down 200KB/s up for optimum performance.

How do I contact Customer Support?

If you have any questions, concerns, or feedback, use the in-app help icon in the bottom right corner of every Educator Mode screen, or send us an email and we'll get back to you as soon as possible.

Help Icon

How do I access the Educator Mode from my iPad?

If you're using an iPad, you can access the Educator Mode through app.cuethink.com using any browser such as Safari, Google Chrome, Firefox 34+, Opera 26+, or Internet Explorer 11+.

How can I share my students' Thinklets with parents or through social media?

Our Share feature enables teachers and students to share Thinklets in a variety of ways! When viewing a Thinklet, click on the "share" icon located to the bottom right. Pick your method of sharing the Thinklet via email, social media, direct link (great for Seesaw!) or embedded HTML code. Teachers can share any of their students' Thinklets while students are only allowed to share their own Thinklets.

Sharing

Accounts and Classes

How do I sign up for an account without using Google or Clever?

To sign up for an account without using Google or Clever simply follow these steps:

  1. Go to the CueThink login page, or go to the CueThink 2.0 iPad App, and click on the blue “START NEW ACCOUNT” button.
  1. Click either the “I AM A STUDENT” or “I AM AN EDUCATOR” button.

  2. If you are a student, enter your class invitation code from your teacher and click “REGISTER”.

  3. If you are an educator, enter the name of your school and select your role from the drop down menu, then click “REGISTER”.

After you click “REGISTER” you'll be asked to create a class for your students, which will give you a unique class code. Give the class code to your students so when they register a student account they can join your class. A confirmation email will also be sent to the address you used to register.

How do I sign up for an account with Google SSO?

New CueThink users can choose to sign up for an account with their Google (Gmail) account. If you are an existing CueThink user and would like to link your CueThink account with your Google account, click here for directions. To sign up with Google SSO complete the following steps:

  1. Go to the CueThink login page, or go to the CueThink 2.0 iPad App, and click on the blue “START NEW ACCOUNT” button.
  1. Click on the “SIGN UP WITH GOOGLE” button. (If you have multiple Google accounts, choose the one you want to link to your CueThink account.)

  2. Click either the “I AM A STUDENT” or “I AM AN EDUCATOR” button - your first and last name from your Google account information will be automatically be populated.

  3. If you are a student, enter your class invitation code from your teacher and click “REGISTER”.

  4. If you are an educator, select your role from the drop down menu and enter the name of your school, then click “REGISTER”.

After you click “REGISTER” you'll be asked to create a class for your students, which will give you a unique class code. Give the class code to your students so when they register a student account they can join your class. A confirmation email will also be sent to the address you used to register.

Note: If your current iPad App version of CueThink 2.0 does not have Google SSO in the main login screen, you will need to visit the App Store for an update to access Google SSO.

  1. Go to the CueThink login page, or go to the CueThink 2.0 iPad App, and click on the “SIGN IN WITH GOOGLE” button. (If you have multiple Google accounts, choose the one you want to link to your CueThink account.)
  1. Click on the blue “Already have a CueThink account?” link above the blue boxes.

  2. Enter your existing CueThink username and password and click the “LINK & LOG IN” button. From now on you will be signed in automatically by just clicking the “SIGN IN WITH GOOGLE” button. (If you had originally entered an email address to be associated to your CueThink account other than your Google email address, this will be automatically changed to the Google email address you use when you complete this link step.)

  3. If your students have existing CueThink accounts, they should follow the same steps above to access Google SSO. If your students have not yet registered CueThink student account, they should follow the steps in Question 2.

Note: If your current iPad App version of CueThink 2.0 does not have Google SSO in the main login screen, you will need to visit the App Store for an update to access Google SSO.

How do I sign up for an account with Clever SSO?

New CueThink users can choose to sign up for an account with their Clever account. If you are an existing CueThink user and would like to link your CueThink account with your Clever account, click here for directions. To sign up with Clever SSO complete the following steps:

  1. Go to the CueThink login page, or go to the CueThink 2.0 iPad App, and click on the blue “START NEW ACCOUNT” button.
  1. Click on the “SIGN UP WITH CLEVER” button.

  2. Enter the name of your school in the Clever Log in popup.

  3. Log in with your Clever credentials.

  4. Click either the “I AM A STUDENT” or “I AM AN EDUCATOR” button - your first and last name from your Clever account information will be automatically be populated.

  5. If you are a student, enter your class invitation code from your teacher and click “REGISTER”.

  6. If you are an educator, select your role from the drop down menu and enter the name of your school, then click “REGISTER”.

After you click “REGISTER” you'll be asked to create a class for your students, which will give you a unique class code. Give the class code to your students so when they register a student account they can join your class. A confirmation email will also be sent to the address you used to register.

  1. Go to the CueThink login page, or go to the CueThink 2.0 iPad App, and click on the blue “SIGN IN WITH CLEVER” button.
  1. Enter the name of your school in the Clever Log in popup.

  2. Log in with your Clever credentials.

  3. Click on the blue “Already have a CueThink account?” link above the blue boxes.

  4. Enter your existing CueThink username and password and click the “LINK & LOG IN” button. From now on you will be signed in automatically by just clicking the “SIGN IN WITH CLEVER” button.

  5. If your students have existing CueThink accounts, they should follow the same steps above to access Clever SSO. If your students have not yet registered CueThink student account, they should follow the steps in Question 4 above.

I forgot my username and/or password.

If you forget your username or password, don't panic! Use the "Forgot password" link at the login screen. If you are still having trouble recovering your account information, send us an email.

What is a class code and how do I get one?

Class codes are a unique string of letters and numbers tied to your class when you register a teacher account. After registering a teacher account, follow the prompt to create a class and generate a class code. Provide this code to your students when they create their student accounts so they can join your class.

How do I create additional classes?

In the Educator Mode go to Roster > Classes. Click on “New Class,” input the class name and select the grade, then select “yes, continue.” You can find the new class invitation code at the top of the Classes screen under that class’s “head” icon. You will also receive an email with the new code.

How do students with new accounts join my class?

Use our Getting Started Guide to help! Depending on whether your students will be using Google SSO, Clever SSO, or neither, they should follow the steps outlined in the Accounts and Classes section above. They should enter the invitation code you provide them with in order for them to join your class.

If you teach the same group of students as another colleague, but teach different content, see Question 15 for recommendations on how to set up your classes.

Can students be in multiple classes?

Yes, students are able to join multiple classes and switch between those classes in the student dashboard and gallery.

To enroll students in multiple classes:

  1. Follow steps to create additional classes if needed.

  2. Once you have created additional classes, tell your students to go to Settings > Class Codes and enter the class code(s) in one of the blank classes. If there are no more blank classes, have them click the blue “+ Add another class code” link at the bottom to add more. add new class

  3. Once students select Save Settings, they will see a Class dropdown on the Homepage of the Student Dashboard that is located next to the Gallery icon. Students can switch between their classes to view assigned problems and create Thinklets.
    select class
  4. In the Gallery, students can use the Class filter to view Thinklets by each individual class they have joined.

gallery filter class

How do I reset a student's password?

If your student has forgotten their password, go to the Educator Mode and then go to Roster > Classes. Select the student from the appropriate class list, then select the reset password icon on the top right. In the popup box you can create a new password for the student. We recommend setting a temporary password that the student can then reset themselves at the next login.

I share a common group of students with another teacher, but we teach different content areas. How should we set up our classes and register students?

Some teachers use CueThink for Math and another content area related to STEM. If you teach the same group of students as another colleague, but different content, we recommend each teacher creates their own CueThink class. Then, have students join both classes by entering class codes in their Settings page. This way, students will only have one CueThink account and access to assignments from both classes. See Question 12 for steps on how students can join multiple classes.

Content

How do I add my own problems?

You can create your own problems to assign students in Educator Mode. Go to Assignments > New Problem. Follow the 3 step process to add your problems there. In Step 3 - Review and Submit, select "Assign Now" to immediately assign the problem you just created to your students. Or, select "View In Problem Bank" to save your problem and assign it at a later time.

How do I find the right problem to use?

Go to Assignments > Problem Bank. There are 2 sources for problems: CueThink Problems and My Problems. Click on the problem bank (source) you want to search and then use the filters at the top of the page to narrow down your search by title or author, grade level, and/or CCSS domain and standard.

problem sources

Can I change an existing problem to suit my needs?

Yes, you can clone an existing problem and then edit the cloned copy to suit your needs. Once you find the problem you want to use, select it and in the Details pane on the right click on the blue “Clone” link to create your own copy of the problem.

clone

I love the new problem I just created! Can I share it with everyone?

Any teacher can request one of your original problems be added to the CueThink Problem Bank so that the entire CueThink community can use it. When you are creating a new problem, at Step 3 - Review and Submit, check the “Share with CueThink Community” box. We will receive a notification that you would like your problem vetted for use in the CueThink Problem Bank. After our team reviews your problem, we will contact you to let you know if we are going to use your problem.

share with community

How can I organize my problems?

Go to Assignments > Problem Bank. Below the 3 problem sources are your folders. We start you off with a “Getting Started” folder with some great CueThink problems. You can add more of your own folders by clicking on the blue “+ New” link. You can even create subfolders to further enhance your organization! Once your folders are set up, you can simply drag and drop a problem from any of the problem banks into the desired folder.

folders

How do I assign the same problem to multiple classes or students?

To assign a problem, go to Assignments > Problem Bank. Once you find the problem you want to use, click on the blue “→ Assign” link in the Details pane on the right. This will take you to the Problems to Assign page. Here you will set a start date and due date, then you can choose to either assign the problem(s) to your entire class(es) or to specific groups of students within your class(es).

If you would like to assign the problem(s) to your class(es), simply click on the class(es) you would like to assign to under "SELECT CLASSES."

assign to class

If you would like to assign the problem(s) to specific groups of students within your class(es), switch the toggle to "SELECT STUDENTS." Use the dropdown menu to select the class you would like to select students from. Then, for each problem you are assigning, use the dropdown menu to select the students you would like to assign that problem to from that class. Repeat this process for as many classes as you would like.

assign to students

Where can I see what problems I have already assigned to my students?

To see what problems you have already assigned to your students, go to Assignments > Assigned Work (this is the default screen when you first enter the Educator Mode). You will be able to see the Start Date, Due Date, Problem name, and Classes/Students the problem was assigned to.

If a problem is within 3 days of being due, it should have a yellow “Due soon” warning underneath the date. If a problem is past the due date, it should show a “Closing in __ days” warning in red underneath the date until it is 7 days past the due date.

You can use the 3 dots on the right to edit the problem (if it was your original problem), edit the details of the assignment, or delete the assignment.

assigned work

You can also use the toggle on the top left to view closed assignments. The filter at the top right allows you to search for either assigned or closed problems.

Where can I see my students’ work?

To see your students’ work, go to Reports > Class Progress. Here you can use the filters to search for the Thinklets by Class, Student, or Problem. You can see the status of their work (“submitted” or “in progress”) and their progress in the 4 phases (white means the phase hasn’t been worked on, light blue means the student did some work in that phase, and dark blue means the phase was completed). If the student has completed multiple versions of the problem you will see them all, with a version number bubble next to it. Click on the name of the Thinklet to view it.

class progress

If a student’s Thinklet is completed (submitted), clicking on the “Data: Overview” dropdown and switching to the “Data: Answers” view will allow you to see the problem’s actual answer, the student’s estimate, and their final answer.

At the top right of this page is a calendar icon. This allows you to control the time period you are viewing. The default is 2 weeks, so if you’re not seeing the work you were looking for, try changing the time period to a longer period.

Can I make a private comment to my student’s Thinklet?

Yes, you can make public or private comments to your students’ Thinklets. When a teacher clicks on the blue “+ ANNOTATION” button, the annotation box will have a “Make private” checkbox at the top right. Checking that box will ensure that only the student who created the Thinklet will see your comment. Without checking that box, anyone viewing the Thinklet will see your comment.

I received an email notification that one of my students “flagged” an annotation. What does this mean?

If a student feels that an annotation is inappropriate, they can click on the 3 dots to the right of the annotation and then click the flag icon. Doing this will remove the annotation in question immediately. You will receive an email notifying you that an annotation has been flagged as inappropriate. You can then go into that Thinklet and decide for yourself whether to allow the annotation or not. You will see a message that says “This annotation was flagged and automatically hidden”. Click “RESTORE” to keep the annotation or “DELETE” to remove it permanently.

restore or delete

CueTeach Accounts

What is CueTeach?

CueTeach is a platform to help math educators deeply analyze student work to differentiate and personalize instruction. CueTeach works seamlessly in conjunction with CueThink, the current student-facing platform, to provide teachers with timely supports for improving students' problem-solving skills and math communication. The platform delivers professional development continuously and in-context using virtual peers, rich rubrics, interactive tools and actionable data. CueTeach is available with license purchase. Contact us for more information.

What is the CueTeach teacher toolbar?

When you are viewing a Thinklet, if you have CueTeach access, you will see the CueTeach teacher toolbar on the right side. The first tab allows you to see all annotations for that Thinklet. The second tab allows you to access the rubric so you can assign a score to each phase of the Thinklet. The third tab is where you manage and assign labels to your students’ Thinklets.

toolbar

How do I use the rubric?

The rubric allows a CueTeach teacher to assign a score to your students’ Thinklets. There are several criteria that you can evaluate in each of the 4 phases of the Thinklet. Based on the criteria in the rubric, you can assign a 2 (yes), 1 (partially), or 0 (not yet). A subtotal will be calculated for each phase and a final total will also be calculated for all 4 phases. You can also make notes for each of the 4 phases as well. All of these scores and notes will be populated into the Rubric Summary page.

rubric

The total score will also be shown in the last column of the Class Progress page in Data: Overview view, and in the Data: Answers view, the last column will also show whether the answer was marked correct.

class progress

What information is found in the Rubric Summary page?

The Rubric Summary page is a CueTeach-only page. Here, all the scores and notes that you added in the rubric for each Thinklet are summarized by problem. Use the Classes, Students, and Most Recent dropdowns at the top left to filter the results. You can use the Problem dropdown at the top left to view a particular problem that you have assigned to see an overall view of all your students’ work in the left pane. You can click on any blue number to see which students it applies to. On the right, you can use the phase dropdown to see scores and notes for each student for that particular phase, or switch it to the total score for each student. You can click on the blue student name link to view their thinklet.

rubric summary

What are labels and how do I use them?

CueTeach users can assign a label to Thinklets to categorize them for later reference. There are several labels we have provided to get you started, but you can add more to personalize as desired. If you search for a label and it is not found, you will be prompted to add it as a new label. If you want to edit or delete any labels, click on the blue “Manage Labels” link at the top right.

To the right of each selected label is a toggle for “Educator” or “Gallery”. “Educator” means only you or any co-teachers can see the label. Setting it to “Gallery” allows students in your class to see it as well in the Gallery. In the Class Progress page, you will be able to filter Thinklets by labels that have been applied. Students will also be able to filter by label in the Gallery.

labels

Can I share a problem with another teacher?

Yes, definitely! CueTeach users can share any original work with another CueTeach teacher. All you need is the teacher’s CueThink username or email address. If you are creating a new problem that you would like to share, in Step 3 - Review and Submit, check the “Share with specific educators” box. A popup will open where you can enter either their CueThink username or their email address. Once you create the problem, it will appear in their “Shared Problems” bank, which is exclusive to CueTeach users. If you would like to share a problem you have already created, click the blue “Edit” link in the Details pane and go directly to Step 3 - Review and Submit and follow the same directions as outline above for a new problem.

share with teachers

What are problem reflections?

As a CueTeach teacher, you can choose to make notes and/or reflections about how a problem you have assigned to your students has met your goals, what strategies your students utilized, and what misconceptions students had and how they were addressed. This information can be saved privately, or you can choose to share it with the other CueTeach users in the community. If notes/reflections have been made for a problem (by you or another teacher in the community), you will see a fuchsia link to access them at the bottom of the details pane in the Problem Bank.

reflections

What is the community forum and how do I access it?

The Community Forum provides CueTeach users with a collaborative space for educators to ask questions and share ideas on various categories ranging from classroom integration to the four phases and annotations. The Community Forum is moderated by CueThink Implementation Specialists.

To access the Community Forum, go to Support > Community, which will open up in a new tab in your browser.

community

Choose from various categories and view the latest topics to post a reply. You can also create a new topic within an existing category.

forum

What else will look different if I have a CueTeach account?

When you are creating a new problem, in Step 1 - Write Problem, you will see several rigor-raising sentence frames that you can click on to include in your question stem.

rigor

Will my students see anything different if I have a CueTeach account?

Students of CueTeach teachers will see one additional filter in their Gallery - Label. If their teacher has applied a label to at least one Thinklet in the class, the students will be able to filter Thinklets by Label.

gallery labels