Asked & Answered from CueThink

Quickly find the answers to frequently asked questions with our categorized topic list. Clicking on any topic in our index brings you to the information you need. Our Tutorials section gives you an overview of the Student Mode and Educator Mode to get you up and running with CueThink. 

Feel free to send us an email with feedback or suggestions.





General


1. What are the technical and network requirements for running CueThink?

CueThink v2.0 can be accessed on any laptop, desktop, or Android tablet running Firefox 34+, Google Chrome, Opera 26+, or Internet Explorer 11+ browsers. iPad users should download CueThink v2.0 from the App Store (Apple doesn't allow microphone access on any browsers like Safari and will prevent you from recording audio).

The optimal requirements to run the app are iPad 4+ with iOS 8. The minimum network bandwidth requirement is 40 KB/s down 20 KB/s up. We recommend 2MB/s down 200KB/s up for optimum performance.



2. How do I contact Customer Support?

If you have any questions, concerns, or feedback, use the in-app help icon in the bottom right corner of every Educator Mode screen, or send us an email and we'll get back to you as soon as possible.



3. How do I access the Educator Mode from my iPad?

If you're using an iPad, you can access the Educator Mode through app.cuethink.com using any browser such as Safari, Google Chrome, Firefox 34+, Opera 26+, or Internet Explorer 11+.



4. How Can I Share My Students' Thinklets With Parents Or Through Social Media?

Our Share feature enables teachers and students to share Thinklets in a variety of ways! When viewing a Thinklet, click on the "share" icon located to the bottom right. Pick your method of sharing the Thinklet via email, social media, direct link (great for Seesaw!) or embedded HTML code. Teachers can share any of their students' Thinklets while students are only allowed to share their own Thinklets.



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Accounts and Classes


1. How do I sign up for an account with Google SSO?

New CueThink users can choose to sign up for an account with their Google (Gmail) account. To sign up with Google SSO complete the following steps:

1. Go to the registration page
2. Click on the green “SIGN UP WITH GOOGLE” button
3. If you have multiple Google accounts, choose the one you want to link to your CueThink account
4. Click the blue “Allow” button to allow CueThink to access your Google account information



5. Click either the “I am a student” or “I am an educator” button - your first and last name from your Google account information will be automatically be populated
6. If you are a student, enter your class invitation code from your teacher and click “REGISTER”



7. If you are an educator, enter the name of your school and select your role from the drop down menu, then click “REGISTER”



After you click “Register” you'll be asked to create a class for your students, which will give you a unique class code. Give the class code to your students so when they register a student account they can join your class. A confirmation email will also be sent to the address you used to register

Note: If your current iPad App version of CueThink 2.0 does not have Google SSO in the main login screen, you will need to visit the App Store for an update to access Google SSO.



2. How do I sign up for an account without using my Google account?

To sign up for an account without using Google SSO simply follow these steps:

1. Go to the registration page, or go to the CueThink 2.0 iPad App and click on the blue “START NEW ACCOUNT” button.
2. Click the "I am an educator" tab at the top and enter your information
3. Once you're done, click “Register”

After you click “Register” you'll be asked to create a class for your students, which will give you a unique class code. Give the class code to your students so when they register a student account they can join your class. A confirmation email will also be sent to the address you used to register.



1. Go to app.cuethink.com and click on the green “SIGN IN WITH GOOGLE” button
2. If you have multiple Google accounts, choose the one you want to link to your CueThink account
3. Click the blue “Allow” button to allow CueThink to access your Google account information
4. Click on the blue “Already have a CueThink account?” link above the blue boxes
5. Enter your existing CueThink username and password and click the “LINK & LOG IN” button. From now on you will be signed in automatically by just clicking the green “SIGN IN WITH GOOGLE” button



If you had originally entered an email address to be associated to your CueThink account other than your Google email address, this will be automatically changed to the Google email address you use when you complete this link step.

6. If your students have existing CueThink accounts, they should follow the same steps above to access Google SSO. If your students have not yet registered CueThink student account, they should follow the steps in Question 1.

Note: If your current iPad App version of CueThink 2.0 does not have Google SSO in the main login screen, you will need to visit the App Store for an update to access Google SSO.



4. I forgot my username and/or password.

If you forget your username or password, don't panic! Use the "Forgot password" link at the login screen. If you are still having trouble recovering your account information, send us an email.



5. What is a class code and how do I get one?

Class codes are a unique string of letters and numbers tied to your class when you register a teacher account. After registering a teacher account, follow the prompt to create a class and generate a class code. Provide this code to your students when they create their student accounts so they can join your class.



6. How do I create additional classes?

In the Educator Mode go to Classes > Manage Students. Click on “New Class,” input the class name and select the grade, then select “yes, continue.” You can find the new class invitation code at the top of the Manage Students screen under that class’s “head.” You will also receive an email with the new code.



7. How do I delete or archive classes?

In Educator Mode, go to Classes > Manage Students. Select the 3 dots underneath a class name. Select “Archive Class” or “Delete Class”. Please note that deleting a class permanently deletes all student information and thinklet data. You can re-activate archived classes by selecting the Archived Classes icon in the same row as your list of classes. Select the 3 dots under a class and “Reactivate Class.”

If you have joined an existing class as a co-teacher, please note selecting the 3 dots under a joined class will only give you the option to leave a class. This removes the joined class from your list of classes. If the teacher who created the class you joined archives the class, it will automatically be removed from your list of classes.



8. How do students join my class?

Use our Student Registration Resources to help! Students should go to app.cuethink.com or the CueThink 2.0 iPad App and select “Start New Account” and choose “I am a student.” They can choose to sign up with their Google account by selecting the green “Sign Up with Google” button, or they can complete their sign in information. They should enter the invitation code you provide them with in order for them to join your class.



9. How do I reset a student's password?

If your student has forgotten their password, go to the Educator Mode and then go to Classes > Manage Students. Select the student from the appropriate class list, then select the reset password icon on the top right. In the popup box you can create a new password for the student. We recommend setting a temporary password that the student can then reset themselves at the next login.



10. Can students be in multiple classes?

Yes, students are able to join multiple classes and switch between those classes in the student dashboard and gallery

To enroll students in multiple classes:
1. Follow steps to create additional classes if needed

2. Once you have created additional classes, tell your students to go to Settings > New Class and enter the class code(s)

3. Once students select Save Settings, they will see a Class dropdown on the Homepage of the Student Dashboard that is located next to the Gallery icon. Students can switch between their classes to view assigned problems and create thinklets.



4. In the Gallery, students can use the Class filter to view thinklets by each individual class they have joined.



11. How do I join a class as a co-teacher?

Teachers can join an existing CueThink class for co-teaching models. This provides co-teachers full access to share management of the student roster, view student data and create/assign problems. Co-teachers can access problems assigned by either teacher in the Assigned Problems section of the homepage in Student Mode.

To join an existing class as a co-teacher:
1. Register a CueThink teacher account if needed

2. After logging in to CueThink, go to Classes > Manage Students in Educator Mode

3. Click on the "New Class" button and the following popup will appear:



4. Click on the "Join Existing Class" tab and enter the appropriate class invitation code of an existing class you want co-teaching privileges for. (Class invitation codes for existing classes a teacher has created are found at top of their Classes > Manage Students screen in Educator Mode.)



5. Click on "yes, continue" and then you will see that class appear at the top of the screen.


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Content


1. How do I add my own problems?

You can create your own problems to assign students in Educator Mode. In the left side navigation bar, go to Problems > Create New. Follow the 3 step process to add your problems there. In Step 3 - Review and Submit, select "Assign Now" to immediately assign the problem you just created to your students. Or, select "View In Problem Bank" to save your problem and assign it at a later time.



2. How do I assign the same problem to multiple classes or students?

To assign a problem, go to Problems > View Bank. Select the 3 purple dots and Assign. This will take you to the Assign Problems page.

After you have reviewed the selected problem(s) and set a start date and due date, you can choose to either assign the problem(s) to your classes or to specific groups of students within your classes.



If you would like to assign the problem(s) to your classes, simply click on the classes you would like to assign to under "Select Classes." If you would like to assign the problem(s) to specific groups of students within your classes, switch the toggle to "Select Students."



Use the dropdown menu to select the class you would like to select students from. Then, for each problem you are assigning, use the dropdown menu to select the students you would like to assign that problem to from that class. Repeat this process for as many classes as you would like.

For more instructions, view our tutorial on assigning problems.


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Student Mode


1. Where do I find problems assigned to me?

You can find problems assigned to you from your teacher on the student dashboard. There, you will find all your current problems along with their due dates. You can also track your progress by looking at the number of versions you have created and what the status is for that problem. Version numbers that are blue indicate the Thinklet has been completed. Version numbers in black and white show the Thinklet is still in progress. Under Status, click on "Create Thinklet" to start working on an assigned problem, click "Continue Thinklet" to continue a draft in progress for that problem, and click on "Completed" to go to your profile to view your completed Thinklet.



To see a list of overdue problems that you have not completed, press the "See overdue problems" button below the Assigned Probems.



2. The image next to the question is small. Can I make it larger?

You can click on an image in a question stem to make it larger. Click the X at the top right to close the image popup again.


3. How do I use the tools in the Understand phase?

In the Understand phase, you can use the highlighter tool to highlight important information in the question stem. If you click on the “add” button, anything you have highlighted will be automatically added to the “What do you notice?” box below (you can also manually add any other text that you want). You can also use the strikeout tool to cross out any unnecessary information. The eraser tool allows you to remove any highlighting or strikeouts you have made.

Highlight key information.
strikeoutbutton Strikeout "extra" information.
erasebutton Erase your highlights and struckout text.
highlightbutton Add highlighted text to "What do you notice?"

To use any of the tools, first click on the tool to select it, then click on each word in the question stem that you want to highlight, strikeout, or erase. The highlighting and strikeouts will be visible in the other 3 phases as well.



4. Does my estimate appear anywhere else?

Your estimate re-appears in the Review Phase to help you compare to your final answer.



5. Can I add my own strategy to the list in the Plan phase?

Yes, you can add your own custom strategy to the default strategies list. In the "Choose your strategies" box, type your new strategy in the text box where it says “Add New Strategy” and click on the “+” to the right of it. Your strategy will be added to the top of the strategies list. You can then click on the check mark to the left of it to select your new strategy.



6. Where can I make side calculations that I don’t want to appear in my thinklet?

In any of the 4 phases, you can click on the scrap paper icon on the top right. You can use this area to make notes or perform calculations to help you solve the problem. The scrap paper is remembered across all 4 phases. You can draw with any of the 6 color pens, erase, undo, redo, clear the entire page, or add more pages.



7. During my last class I wasn’t able to finish my thinklet. Where do I find thinklets I haven’t completed?

If you don’t have time to finish a thinklet, don’t worry, it will be automatically saved to your “Thinklets in progress” in your profile. To continue working straight from the Student Dashboard, simply press the "Continue Thinklet" button to the right of the problem. Alternatively, you can click on the Profile icon in the top left to see all your Thinklets in Progress and Completed Thinklets. To continue a Thinklet in Progress from your profile, click on the 3 dots at the top right corner and select “edit."



8. Where can I see my completed thinklets?

Your completed thinklets can be found either in your profile or in the gallery. Your profile contains only your thinklets, while the gallery contains thinklets from everyone in your class.

profilebutton Student Thinklet Profile: Access all your submitted thinklets to view, edit or delete
gallerybutton Gallery: View all thinklets from your class



9. Can I make changes to a thinklet after I’ve submitted it?

Sometimes after you’ve submitted your thinklet you may decide you’d like to re-record it with a different strategy or to make a correction. Simply go to your profile, click on the 3 dots, and choose “edit”. This will create a new version of the Thinklet. You will now be able to edit anything you entered in any of the 4 phases as well as re-record in the Solve phase. Then you can submit it again for your class and your teacher to see your updated thinklet.



10. How do I delete one of my thinklets?

You can delete a thinklet in progress or a completed thinklet (you can only delete your own thinklets). To delete a thinklet in progress, go to the profile screen, click on the 3 dots at the top right corner and select “delete”. You will see a popup to confirm that you really want to delete your thinklet; simply click “OK” to continue the delete, or “Cancel” if you didn’t want to delete it.

To delete one of your completed thinklets, go to the profile screen, find the thinklet you want to delete, click on the 3 dots and select “delete.”



In the gallery of the student mode you can use the filter in the left pane to search for specific thinklets by class, username, and problem name.

Once you select which category you want to filter by, you will be able to select the specific criteria for your search. Your active search criteria will be displayed in a blue box above the thinklet results. You can have multiple filters applied at a time (one per category).

You can remove a specific criteria by clicking on the X in the blue box next to the criteria. Click on reset to clear all active filters.



12. How can I see how many times a thinklet has been viewed or “liked”?

There are a few places to find the number of views or “likes” a thinklet has. In your profile or in the gallery, you can see the number of views at the bottom right of the thumbnail.

If you select a thinklet to view by clicking on the thumbnail in either your profile or the gallery, you will see the number of views and the number of “likes” directly under the video near the username and date.



13. How can I comment on someone’s thinklet?

While you are viewing a thinklet you can add a comment, or annotation, at any point during the video by clicking on the blue “+ ANNOTATION” button at the top right. You will see a popup where you can type your annotation. You can also strategically drag that popup anywhere on the screen, then submit it. You will see your annotation along with others’ annotations on the right side, along with their username and timestamp.



14. Where can I find what someone has entered in the noticings, wonderings, plan, and strategies when I’m viewing their thinklet?

When you are viewing a thinklet, click on the blue arrow to the right of the question stem to reveal the information entered by the student in the Understand and Plan phases. You can scroll through their noticings, wonderings, strategies, and plan. Click the blue arrow on the left to go back to the question stem.



15. I really liked someone’s thinklet. How can I find more of their thinklets?

When you are viewing a thinklet, click on the “MORE FROM” at the bottom left to see more thinklets created by the same user. You can scroll through the thumbnails and click on any thinklet to view it.



16. Can I share a thinklet with someone else?

You can share one of your own thinklets via email, social media, a direct link, or embedding it into a website. Click on the share button directly below the video on the right to see the “Share Thinklet” popup below and choose your method of sharing.



17. How do I change my account information or my password?

Click on the wheel icon at the top right to go to your settings. Choose either the “User Settings” or “Change Password” tab to change your information or password.

     

18. How can I efficiently create my thinklet during the Solve Phase to clearly communicate my thinking?

Our Thinklet Creation tips help you create thinklets most efficiently on both touchscreen devices (iPad) and non-touch devices (laptops/desktops):

1. Watch the Solve Phase Tools tutorial. It guides you on selecting the most appropriate tools to efficiently and clearly communicate your thinking

2. Limit your explanation to 1-3 minutes depending on the complexity of the problem. Anything longer than that is too time consuming for others to watch and give meaningful feedback

3. Write out your entire solution first using one or more pages in the whiteboard. Then, record your explanation

4. If you encounter audio “stutters”, quit other programs on your device so there is no processing overload



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Tutorials


1. Video Tutorial for the Educator Mode

Watch this video tutorial to learn how to use the features of the Educator Mode. The Educator Mode is where teachers can assign problems, create new content, or manage classes and view students' progress.

You can also view the following short tutorials that go into more detail on different aspects of the Educator Mode:
View Problem Bank
Assign Problems
Create New Problems
View Assigned Problems
View Student Data
Manage Student Information



2. Creating a Thinklet - The Understand Phase

Understand is the first phase in the 4-step process where the student reads the problem carefully and organizes key information about the problem. The exercises in the Understand Phase are designed to foster the communication of ideas in the classroom and enable students to listen to their peers ideas in order to generate multiple strategies for problem solving.



Use the toolbar to:
Highlight key information.
strikeoutbutton Strikeout "extra" information.
erasebutton Erase your highlights and struckout text.
highlightbutton Add highlighted text to "What do you notice?"
scrappaperbutton Access scrap paper. Generate additional pages by tapping on the blue arrow at the bottom right.

In the What do you notice? box, students are given the opportunity to participate mathematically and record information they notice about the question. This part of the exercise is designed to help students get started, generate ideas, and stay connected to their thinking processes.

In the What do you wonder about? box, students can ask "big picture" questions and focus on the problem solving process rather than the answer itself. Students can begin to connect the ideas they've generated to problem solving strategies they might utilize when solving the problem.

In the Estimate your answer box, students will provide an educated guess to the question based on their initial understanding of the problem. In this space, students should not worry about solving the problem, but rather provide an estimate as a starting point so they are able to see their progression at the end of the problem solving process.



3. Creating a Thinklet - The Plan Phase

Plan is the second phase in the 4-step problem solving process, where students define the strategies they will use to solve the problem based on the information and ideas gathered in Understand.

In the lefthand box, students can choose their strategies from the pre-populated list, or add their own strategies by typing in the "Add New Strategy" field and clicking on the plus icon. To remove a strategy they added, students can tap on the blue X. Students are encouraged to use multiple strategies when solving a problem. To choose a strategy, tap on the gray box on the left side of the row to add a check mark.

In the righthand box, students will write out their plan based on the strategies they selected. This gives them an opportunity to clarify their thinking and structure their methods before actually trying to solve and compute the problem.



4. Creating a Thinklet - The Solve Phase

Solve is the third phase in the 4-step problem solving process, where students can use the interactive whiteboard to solve the problem and utilize the strategies they defined in Plan.



Use the toolbar to:

penbutton Draw using different colors
highlightbutton Highlight information
erase Erase any elements*
picturebutton Embed an image
Draw images or shapes
textbutton Type text
undobutton Undo
redobutton Redo
clearbutton Clear the entire board
createbutton Create additional pages for the whiteboard

*Note: elements are things like pen marks, text, images, etc.

Use the following buttons in conjunction with each other to select and delete elements on the whiteboard.

selectbutton Select an element
trashbutton Delete the selected element

Recording your video

When students enter the Solve Phase for the first time, an access microphone pop-up is displayed -- make sure you select “OK”. Emphasize to students the importance of this step so that their audio is recorded.



We have found that students have recorded their videos in several ways, such as:

  • Writing out their solution first before recording, then recording a voice commentary over it.
  • Showing their solution using the whiteboard tools and highlighting parts of their solution with no voice commentary.

Be creative! We encourage students to try out different methods. Use the following as a guide for how to record:

recordbutton Record your video. Tap this button again to Pause your recording. Tap again to Resume recording.
stopbutton Stop your recording. This button also Saves your recording.


5. Creating a Thinklet - The Review Phase

Review is the final phase in the 4-step problem solving process. In this phase, students are able to double-check their math and their video solution, allowing them to revisit the previous steps if they desire.

Double check your work

Use the following checkboxes to check your reasoning, math computations, and recording. Tap in the gray box to the left of each row to add a checkmark.



Play your recording

In this phase, you also have the opportunity to play your recording. If you want to change it, you can go back to Solve to record your solution again.



Review your estimate and submit your answer

Remember your estimate in Understand? In the Review phase, it is automatically populated from the Understand phase to give students a retrospective view of their problem solving trajectory. Once you're ready, you can submit your answer in the text field below your estimate.


Create more versions of a thinklet

You can always go back into a completed thinklet you submitted and make any edits to it and re-submit it as a new version. To access completed thinklets, go into your Thinklet Profile on the top left of the Student Dashboard.



Click on the 3 dots of a completed thinklet and choose "Edit." This will bring the thinklet back onto the main home screen of the Student Dashboard and be "in progress" again. You can also delete any completed thinklet, however, be aware that this permanently deletes the thinklet and removes it from the Gallery.




6. Annotating and Viewing Thinklets

Students are able to communicate and collaborate on CueThink by viewing and annotating on their peer's thinklets.

Gallery Screen

At the gallery screen, thinklets are displayed that have been submitted by students in the class. They can even view thinklets that have been made from the free sample starter problems provided by the CueThink community. Thinklets can be filtered by Class, Username and Problem for easier viewing.

Viewing a thinklet

To view a thinklet from the gallery, simply tap on one. You'll be brought to the screen you see below. To add an annotation, tap the blue box at the top right. A box will appear in the video where you can add text. You can also drag the box around - the colored dot at the top left of the box will point to a specific location in the video. Annotations are also spatial temporal - you can create the annotation at a custom time in the video. Tap submit when you're finished and the annotation will be added to the video.

Tap the heart icon to like a thinklet or tap the flag to alert the creator of the thinklet of inappropriate content. Flagging a thinklet will alert the user in their Notifications board in Student Mode.


View more information

In addition to viewing the question, you are able to view information the student filled out for the Understand and Plan phases of What I Wondered, What I Noticed, My Strategies and My Plan. At the bottom of the screen where the question source is, tap the arrow to view this information.


Manage your annotation

To delete your annotation, tap the three dots. An icon will appear that will allow you to delete your annotation. You can also edit your annotation using the pencil icon.

For all other annotations made by other users, you can only like or flag an annotation for inappropriate content. Tap the heart icon to "like." Flagging an annotation will alert the user in their Notifications board in Student Mode.



7. Overview of the Student Mode Dashboard

Navigation buttons

homebutton Dashboard: Access problems assigned to you, thinklets in progress, and read notifications
profilebutton Student Thinklet Profile: Access all your submitted and in progress thinklets to view, edit or delete
gallerybutton Gallery: View all thinklets from your class
settingsbutton Settings: Manage your account profile and password
quadebutton Help: Helper guides returning soon

Assigned Problems

You are able to access problems assigned to you in the Assigned Problems section pictured below and see overdue problems by clicking "See overdue problems >" at the bottom left.



Resuming your thinklet

Didn't get to finish your thinklet? Just choose "Continue Thinklet" in the Student Dashboard. You can also find your most recent thinklets in progress in your Profile. Tap on the three dots to edit or delete your thinklet.

Notifications

When someone annotates, likes, or flags the thinklets you've published, a notification will appear in the feed. Tap on a notification to view it.


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Troubleshooting


1. My app crashed! What now?

If the CueThink webpage suddenly stops working or any other unexpected behavior occurs, please try the following:

  1. For best performance, please close any other web browsing windows.
  2. Refresh the CueThink webpage.
  3. Try closing your browser completely, and then open it again.

If none of the above works and the problems still persist, send us an email and we'll get back to you as soon as possible.



2. I can’t see problems I created in the Student Mode.

When you create a problem in the Educator Mode (Problems > Create New), make sure there are no blank spaces or tabs before the actual text of your question. This could be the case especially if you are copying and pasting from a separate document.



3. My recording is not picking up my voice.

Please make sure that the microphone is enabled for the CueThink 2.0 app. When you first enter the Solve phase, an access microphone popup is displayed -- make sure you select “OK”. Emphasize to students the importance of this step to prevent audio recording issues.


If you are still experiencing problems, please follow the instructions below based on the platform you are using:

iPad:

  1. Go to Settings.
  2. Select Privacy.
  3. Select Microphone.
  4. Make sure CueThink 2.0 is set to ON, which is represented by the color green.
  5. Check the side switch on your iPad to make sure you don't have it muted (see Apple's support page for details on the side switch button).

  6. If the app is still not picking up any sounds, please close out of all apps and restart the iPad. Your work will be saved in the other steps, but you may have to rerecord your work.


Web browsers:
  • Chrome:
  1. Click on the green lock to the left of the app.cuethink.com URL.



  2. Go to “Site Settings.” Find the Microphone section and make sure “Ask when a site requires access to your camera and microphone (recommended)” is selected.



  3. In the same Microphone section, click on Manage Exceptions. In the pop-up, find the https://app.cuethink.com URL under Hostname pattern. Select it and delete it using the “X.” If you do not see the https://app.cuethink.com URL that is okay. Click Done and continue to the next step.



  4. Quit completely out of Chrome (not just closing the tab).

  5. Relaunch app.cuethink.com and go back into the Solve phase. You should now see the pop-up box asking for microphone access. Make sure to select “Allow”.

  • Firefox:
  1. Open the Firefox Permissions Manager. To do so, type the words about:permissions into the location bar as if it were a website and hit Enter. The current tab will be replaced by the Permissions Manager.



  2. Find or search for http://app.cuethink.com in the All Sites section on the left. In the 'Use the Microphone' section on the right, select 'Allow' from the drop down menu.


4. Logging into the app is very slow.

If the app is running slowly, please check your network settings or contact your network administrator.



5. Some of my students cannot see the problems I assigned.

Try the following:

  • 1. Make sure the students who cannot see the assigned problems are in the correct class (same class code as others who can see them).
  • 2. Check the due date for the assigned problem in the Educator Mode. If it is past the due date, change the due date to a later period or have the student go into their Overdue Problems.


6. Help! The whiteboard is unresponsive.

If the toolbar features are not working in the Solve whiteboard, if you are working in a web browser please close the tab and reopen it. If you are using the CueThink 2.0 iPad App, please double tap the home key and swipe the app away to restart the app.

Note: All of your work will be saved if you restart the app.



7. Are there accessibility options in the app?

iPad iOS features for dictation (iPad 3 and higher) and speak selection (iPad 2 and higher) are both compatible with CueThink. If you are using a Chromebook, go to Settings, scroll down to the bottom and select “Show advanced settings”, then look in the Accessibility section for features you can enable. If you are using Chrome on a Mac or PC, search the Chrome Web Store for accessibility apps and extensions to fit your needs. If you are using Safari on a Mac, refer to Apple’s page on Accessibility.



8. Do the Student Mode and Educator Mode support emojis?

We have updated the Student Mode to support all emojis in text fields. For the Educator Mode, Google Chrome users should install the extension "Emoji Input" to display them properly.



9. The Audio And Video Of Student Thinklets Are Not In Sync When I Play The Recording.

The audio or video needs extra time to fully download. Have students return to viewing that thinklet recording in a few minutes.



10. I See An "Audio Error!" Popup When I Try To Play A Recording.

Check that the microphone is enabled on the device the student used to create the recording. See question 3 under Troubleshooting.



11. My Thinklet Video Doesn’t Play On The iPad But It Plays In A Web Browser.

Your iPad may be running on an older iOS version than what CueThink 2.0 is fully compatible with. See question 1 under General for technical requirements.



12. I Can’t Log In To CueThink Using My Web Browser. The Page Is Completely Empty With A Gray Background.

Enable your web browser to run JavaScript on the CueThink site.

  • In Chrome:
  1. You should see a red X icon in the Chrome address bar. Click the red X and then click "always allow JavaScript on app.cuethink.com." Refresh the page and JavaScript will then be enabled.



  2. If you do not see the red X icon, follow these steps:
    1. To the right of the address bar, click the icon with 3 stacked horizontal lines and select Settings from the list.



    2. At the bottom of the page, click the Show advanced settings… link.
    3. Under the Privacy section, click the Content settings… button.
    4. Under the JavaScript heading, select the Allow all sites to run JavaScript radio button.



    5. Finally, refresh your browser.
  • In Firefox:
  1. Open a new Firefox browser window or tab.
  2. Copy the following then paste it into the Firefox address bar: about:config
  3. Hit the Enter key.
  4. On the following page, click the button: "I'll be careful, I promise!"



  5. Scroll down or enter “javascript” in the search bar to find the javascript.enabled row under the Preference Name heading.



  6. Double-click anywhere within the javascript.enabled row to toggle the value from "False" to "True".
  7. Finally, refresh your browser.



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