Frequently Asked Questions

What are the technical and network requirements for running CueThink?

CueThink can be accessed through a web browser on all types of devices, including iPads, ChromeBooks, laptops and desktops. Students can switch between devices to seamlessly continue their work.

Use Google Chrome, Firefox or Safari 11+ to bookmark and access CueThink via app.cuethink.com or the login button on cuethink.com.

There are several websites and emails that are utilized by CueThink and the following sites need to be added to your domain’s whitelist. Check with your school’s technical support team.

• app.cuethink.com
• api.cuethink.com
• file.cuethink.com
• media.cuethink.com
• discourse.coverq.com
• www.cuethink.com
• cuethink.com
• maxcdn.bootstrapcdn.com
• cdnjs.cloudflare.com
• use.fontawesome.com
• cdn.jsdelivr.net
• ajax.googleapis.com
• docs.google.com
• file.coverq.com
• www.wiris.net
• *.clever.com
• *.google.com
• @cuethink.com
• @cuethink.intercom-mail.com

Is there a difference using CueThink on standard computers versus touchscreen devices?

CueThink works on both touch and non-touch devices. However, there might be a slight learning curve for non-touch device users. When students draw out their solution on the whiteboard of the Solve phase, some tools like the pen, are easier to use on touch screen devices. Use these Solve Phase Tools tips to support students in choosing tools based on the device they are using.

In the other phases of CueThink, students need to enter text to solve a problem. Younger students might need speech-to-text to help them do so. View the FAQ in the Troubleshooting section > Are there accessibility options to support students with typing.

How do I contact Customer Support?

If you have any questions, concerns, or feedback, use the in-app help icon in the bottom right corner of every Educator Mode screen, or email us at support@cuethink.com and we'll get back to you as soon as possible.

How can I share my students' Thinklets with parents or through social media?

Our Share feature enables teachers and students to share Thinklets in a variety of ways! When viewing a Thinklet, click on the "share" icon located to the bottom right. Pick your method of sharing the Thinklet via email, social media, direct link (great for Seesaw!) or embedded HTML code. Teachers can share any of their students' Thinklets while students are only allowed to share their own Thinklets.

How do I sign up for an account without using Google or Clever?

To sign up for an account without using Google or Clever simply follow these steps:

1. Go to the CueThink login page and click on the blue “START NEW ACCOUNT” button.

   

2. Click either the “I am a student” or “I am an educator” button.

   

3. If you are a student, enter your information and your class invitation code from your teacher, then click “REGISTER”.

   

4. If you are an educator, enter your information. Once you enter your zip code and select your state, the school drop down will be populated for you to select from. Select your role and grade from the next two drop downs, tell us how your heard about us, then click “REGISTER”.

   (If you are not from the United States, please uncheck the “I am in the United States” button. You will not be required to enter a zip code and state, so you will have to manually type in your school name.)

   

When you create your first class in the teacher dashboard, you will receive a unique class code. Give the class code to your students so when they register a student account they can join your class. A confirmation email will also be sent to the address you used to register.

How do I sign up for an account with Google SSO?

New CueThink users can choose to sign up for an account with their Google (Gmail) account. If you are an existing CueThink user and would like to link your CueThink account with your Google account, go to the next FAQ. To sign up with Google SSO complete the following steps:

1. Go to the CueThink login page and click on the blue “START NEW ACCOUNT” button.

   

2. Click either the “I am a student” or “I am an educator” button.

   

3. Click on the green “GOOGLE” button. (If you have multiple Google accounts, choose the one you want to link to your CueThink account.)

   

4. If you are a student, enter your class invitation code from your teacher and click “REGISTER”.

   

5. If you are an educator, enter your information. Once you enter your zip code and select your state, the school drop down will be populated for you to select from. Select your role and grade from the next two drop downs, tell us how your heard about us, then click “REGISTER”.

   (If you are not from the United States, please uncheck the “I am in the United States” button. You will not be required to enter a zip code and state, so you will have to manually type in your school name.)

   

When you create your first class in the teacher dashboard, you will receive a unique class code. Give the class code to your students so when they register a student account they can join your class. A confirmation email will also be sent to the address you used to register.

I’m an existing CueThink user. How can I link my CueThink account with my Google account?

1. Go to the CueThink login page and click on the green “GOOGLE” button. (If you have multiple Google accounts, choose the one you want to link to your CueThink account.)

   

2. Click on the blue “Already have a CueThink account?” link above the blue boxes.

   

3. Enter your existing CueThink username and password and click the “LINK & LOG IN” button. From now on you will be signed in automatically by just clicking the green“GOOGLE” button. (If you had originally entered an email address to be associated to your CueThink account other than your Google email address, this will be automatically changed to the Google email address you use when you complete this link step.)

   

4. If your students have existing CueThink accounts, they should follow the same steps above to access Google SSO. If your students have not yet registered CueThink student account, they should follow the steps in the above FAQ on "How do I sign up for an account with Google SSO?".

   

How do I sign up for an account with Clever SSO?

New CueThink users can choose to sign up for an account with their Clever account. If you are an existing CueThink user and would like to link your CueThink account with your Clever account, go to the next FAQ. To sign up with Clever SSO complete the following steps:

1. Go to the CueThink login page and click on the blue “START NEW ACCOUNT” button.

   

2. Click on the blue “CLEVER” button.

   

3. Enter the name of your school in the Clever Log in popup.

   

4. Log in with your Clever credentials.

5. Click either the “I am a student” or “I am an educator” button - your first and last name from your Clever account information will be automatically be populated.

   

6. If you are a student, enter your class invitation code from your teacher and click “REGISTER”.

   

7. If you are an educator, enter your information. Once you enter your zip code and select your state, the school drop down will be populated for you to select from. Select your role and grade from the next two drop downs, tell us how your heard about us, then click “REGISTER”.

   (If you are not from the United States, please uncheck the “I am in the United States” button. You will not be required to enter a zip code and state, so you will have to manually type in your school name.)

   

When you create your first class in the teacher dashboard, you will receive a unique class code. Give the class code to your students so when they register a student account they can join your class. A confirmation email will also be sent to the address you used to register.

I’m an existing CueThink user. How can I link my CueThink account with my Clever account?

1. Go to the CueThink login page and click on the blue “CLEVER” button.

   

2. Enter the name of your school in the Clever Log in popup.

   

3. Log in with your Clever credentials.

4. Click on the blue “Already have a CueThink account?” link above the blue boxes.

   

5. Enter your existing CueThink username and password and click the “LINK & LOG IN” button. From now on you will be signed in automatically by just clicking the blue “CLEVER” button.

   

6. If your students have existing CueThink accounts, they should follow the same steps above to access Clever SSO. If your students have not yet registered CueThink student account, they should follow the steps in the above FAQ on "How do I sign up for an account with Clever SSO?".

   

I forgot my username and/or password.

If you forget your username or password, don't panic! Use the "Forgot password" link at the login screen. If you are still having trouble recovering your account information, send us an email.

What is a class code and how do I get one?

Class codes are a unique string of letters and numbers tied to your class when you register a teacher account. When you register for a teacher account, a class called “Test Class” is automatically created for you. Go to Roster > Classes to find your class code. Provide this code to your students when they create their student accounts so they can join your class.

How do I create additional classes?

In the Educator Mode go to Roster > Classes. Click on the blue “+ New Class” button at the top left.

Input the class name and select the grade, then select “create class.” You can find the new class invitation code on the left side of the Classes screen under that class’s name. You will also receive an email with the new code.

How do I change my class name or grade?

Go to Roster > Classes, click on the 3 dots next to the class name, and select “edit class”.

You will be able to change the name and/or grade. Click the “edit class” button when you are ready to save your changes.

How do I archive a class?

Go to Roster > Classes, click on the 3 dots next to the class name, and select “archive class”. (Please note that archiving a class simply removes students from that class, but all their accounts and Thinklets are retained.)

You can unarchive archived classes by selecting the blue “View Archived Classes” link at the bottom of your list of classes, selecting the class you wish to unarchive, then clicking the blue “Unarchive” button at the top right of the page. Click on the blue “Back to Classes” button at the top left to go back to your active classes.

Can I delete some classes that I created by accident?

You can archive any classes you created by accident! Select the 3 purple dots next to the class name and select “archive class”.

How do students new to CueThink join my class?

Students can register their own accounts and join your CueThink class, or, you can create student accounts. This video walks you through the steps.

We recommend students register their own accounts to save you time. Depending on whether your students will be using Google SSO, Clever SSO, or neither, they should follow the steps outlined in the Accounts and Classes section above. Use our Student Registration Poster to help simplify the steps! Students enter a class invitation code you provide them with in order to join your class.

Alternatively, if all your students are new to CueThink, you can import a class roster using a .csv file. Go to Roster > Classes in Educator Mode and select the import Roster feature in the upper right corner. Download our template to make sure you have the correct fields. If you forget a student, select the “New Student” button to add a student to a class.

If you teach the same group of students as another colleague, but teach different content, see the last FAQ in this section on "I share a common group of students with another teacher..." for recommendations on how to set up your classes.

How do students with existing CueThink accounts join my class in a new school year?

Have your students go to their Settings page and type in your class code. That will join them to your class for this year. They can also delete any old class codes from last year to remove themselves if needed.

I have some of the same students this year that I had last year. How do I move them to my new class for this year?

First, archive your class from last year by using the 3 dots next to the class name in the Classes Page.

That will remove the students you have again this year from last year’s class. Then, when these students log in, they most likely will be prompted to enter a new class code. Give them your code for this year’s class. If they are not prompted to enter a class code, have your students go to their Settings page and type in your class code. That will join them to your new class for this year. They can also delete any old class codes from last year to remove themselves if needed.

Can students be in multiple classes?

Yes, students are able to join multiple classes and switch between those classes in the student dashboard and gallery.

To enroll students in multiple classes:

1. Create an additional classes, if needed.
2. Once you have created additional classes, tell your students select the Settings wheel to go to their Settings Page.
3. On the right side of the Settings Page, it says Class Codes. Tell students to enter the class code(s) in one of the blank spaces under New Class.
4. If there are no more blank classes, have students select the blue “+ Add another class code” link at the bottom to add more blank spaces.
   
5. Once students select Save Settings, they will see a Class dropdown next to the Gallery icon on their Student Dashboard. Students can switch between their classes to view assigned problems and create Thinklets.
   
6. In the Gallery, students can use the Class filter to view Thinklets by each individual class they have joined.

How do I reset a student's password?

If your student has forgotten their password, go to the Educator Mode and then go to Roster > Classes.

1. Navigate to the appropriate class to find the student. Select the settings icon all the way to the right of the student’s information.

2. In the “Student Settings” popup, click “Change Password”.

3. In the “Change Password” popup, enter a new password for the student, and then enter it once again to confirm.

   

   The first time the student signs in with this new password, they will be brought to the Change Password page to change their password for security purposes. Then they will be brought back to the sign in screen to sign in again with their new password.

   

How do I join a class?

Teachers can join an existing CueThink class to share management of the student roster, view student data, assign problems, and access problems assigned in Student Mode.

To join an existing class:

1. Navigate to Roster > Classes in Educator Mode.

2. Select the blue "+ Join Class" button on the bottom left.

   

3. Enter the class code of the class you want to join. (Class codes are found under the Class Name for “My Classes”.)

   

4. When you select "join class," the class will appear on the left panel of your Classes Page under “Joined Clases”.

I share a common group of students with another teacher, but we teach different content areas. How should we set up our classes and register students?

Some teachers use CueThink for Math and another content area related to STEM. If you teach the same group of students as another colleague, but different content, we recommend each teacher creates their own CueThink class. Then, have students join both classes by entering class codes in their Settings page. This way, students will only have one CueThink account and access to assignments from both classes. See the FAQ listed above for steps on how students can join multiple classes.

How do I add my own problems?

You can create your own problems to assign students in Educator Mode. Go to Assignments > New Problem. Follow the three step process to add your problems there. In Step 2 - Add Details, with the Standard Type drop down you can choose to align your problem to Common Core State Standards, Virginia Standards of Learning and Texas Essential Knowledge and Skills. In Step 3 - Review and Submit, select "Assign Now" to immediately assign the problem you just created to your students. Or, select "View In Problem Bank" to save your problem and assign it at a later time.

How do I find the right problem to use?

Go to Assignments > Problem Bank. There are two sources for problems: CueThink Problems and My Problems. Click on the problem bank (source) you want to search and then use the filters at the top of the page to narrow down your search by title or author, state Standard Type, grade level, domain, and standard. The default Standard Type is Common Core.

How can I have a larger view of the "details" of a problem?

You can clone the problem or edit one you created to see the details on separate pages of the 3 step process of: Write Problem, Add Details, Review and Submit.

Can I change an existing problem to suit my needs?

Yes, you can clone an existing problem and then edit the cloned copy to change the numbers or context. Additionally, you can add or remove strategies or Review Phase questions. Once you find the problem you want to use in the Problem Bank, select it and in the details pane on the right click on the blue “Clone” link to create your own copy of the problem.

When you customize the plan phase strategies list, is that across all problems?

If you edit the strategies list when creating a new problem or cloning a problem from the Bank, those strategies will only be updated for that problem.

How can I organize my problems?

Go to Assignments > Problem Bank. On the left side you will see your folders. We start you off with a “Getting Started” folder containing problems we recommend you choose from for your first CueThink session with students. You can add more of your own folders by clicking on the blue “+ New” link. You can even create subfolders to further enhance your organization! Once your folders are set up, you can simply drag and drop a problem from any of the problem banks into the desired folder.

Can I delete a folder that I have created?

Yes! Select the folder and then use the 3 purple dots at the top right of the middle column to delete a folder or edit the folder name.

How do I assign the same problem to multiple classes or students?

To assign a problem, go to Assignments > Problem Bank. Once you find the problem you want to use, click on the blue “→ Assign” link in the Details pane on the right. This will take you to the Problems to Assign page. Here you will set a start date and due date, then you can choose to either assign the problem(s) to your entire class(es) or to specific groups of students within your class(es).

If you would like to assign the problem(s) to your class(es), simply click on the class(es) you would like to assign to under "SELECT CLASSES."

If you would like to assign the problem(s) to specific groups of students within your class(es), switch the toggle to "SELECT STUDENTS." Use the dropdown menu to select the class you would like to select students from. Then, for each problem you are assigning, use the dropdown menu to select the students you would like to assign that problem to from that class. Repeat this process for as many classes as you would like.

Where can I see what problems I have already assigned to my students?

To see what problems you have already assigned to your students, go to Assignments > Assigned Work (this is the default screen when you first enter the Educator Mode). You will see the Start Date, Due Date, Problem name, and Classes/Students the problem was assigned to.

If a problem is within 3 days of being due, it will have a yellow “Due soon” warning underneath the date. If a problem is past the due date, it will show a “Closing in __ days” warning in red underneath the date until it is 7 days past the due date.

In the Manage column, select Problem to edit the content of the problem, Details to edit the due date or classes assigned the problem or Delete to unassign the problem.

You can also view closed assignments using the toggle in the upper left. The filter at the top right allows you to search for either assigned or closed problems.

Where can I see my students’ work?

To see your students’ work, go to Reports > Class Progress. At the top right of this page is a calendar icon. This allows you to control the time period you are viewing. The default is 2 weeks, so if you’re not seeing the work you were looking for, try changing the time period to a longer period.

You can use the filters to search for the Thinklets by Class, Student, or Problem. You can see the status of their work ("reflected", “submitted” or “in progress”) and their progress in the 4 phases (white means the phase hasn’t been worked on, light blue means the student did some work in that phase, and dark blue means the phase was completed). If the student has completed multiple versions of the problem you will see them all, with a version number bubble next to it. Click on the name of the Thinklet to view it.

If a student’s Thinklet is completed (submitted), clicking on the “Data: Overview” dropdown and switching to the “Data: Answers” view will allow you to see the problem’s actual answer, the student’s estimate, and their final answer.

Can students submit a Thinklet without completing all the sections?

Students can submit a Thinklet without completing all four phases. They are required to create a recording in the Solve phase and enter a final answer before they can submit to the class gallery.

In Educator Mode, Reports > Class Progress allows you to see at a glance how complete each phase of a Thinklet is. This view allows you to send students back to complete all phases before you review their work.

Can I make a private comment to my student’s Thinklet?

You can make public or private comments to your students’ Thinklets when viewing student work in Educator Mode’s Reports > Class Progress page. When a teacher clicks on the blue “+ ANNOTATION” button, the annotation box will have a “Make private” checkbox at the top right. Checking that box will ensure that only the student who created the Thinklet will see your comment. Without checking that box, anyone viewing the Thinklet will see your comment.

I received an email notification that one of my students “flagged” an annotation. What does this mean?

If a student feels that an annotation is inappropriate, they can click on the three dots to the right of the annotation and then click the flag icon. Doing this will hide the annotation in question immediately. You will receive an email notifying you that an annotation has been flagged as inappropriate. You can then go into that Thinklet and decide for yourself whether to allow the annotation or not. You will see a message that says “This annotation was flagged and automatically hidden”. Select “RESTORE” to make the annotation visible again or “DELETE” to remove it permanently.

What is the Learning Hub?

All users have access to the Learning Hub under the Support menu of the teacher dashboard. The Learning Hub provides interactive professional development to help educators at all levels improve their problem-solving pedagogy. New modules will continually be added.

Each module contains several units for educators to complete at their own pace and follows the structure of Watch, View, Try & Reflect.

• In the Watch section, short videos overview key concepts on how to use CueThink with students.
  
  

• The View section provides links to additional resources for a deeper dive into big ideas.
  
  

• After educators are familiar with the content, they can “Try” a CueThink activity, either on their own or with students, to apply their learning.
  
  

• Finally, educators Reflect on questions designed to deepen their understanding the instructional best practices for using CueThink with their students.

How can I change my account information?

Select Settings under your username. In the Information tab under Account, you can change your name, username, email address, school information, grade or role.

Please note that if you change your username, you will immediately be logged off in order to sign in with your new username.

How can I update my password?

Select Settings under your username. Under Account, select Password. To change your password, you must enter your current password and then type in your new password twice. Select the eye icon to view your password. Make sure to save your settings. You will immediately be logged off in order to sign in with your new credentials.

Can I change the Sentence Frames my students see in the Planning Journal?

In the Settings Page, you can change the planning journal sentence frames. Select Settings under your username. Under Creating Thinklets, select Plan Phase. From here you can edit, add or delete sentence frames. This will be applied to all your students’ problems. Make sure to Save Settings when you are done.

Can I change which tools my students can use in the Solve Phase?

In the Settings Page, you can change the tools students can access in the Solve phase. Select Settings under your username. Under Creating Thinklets, select Solve Tools. From here you deselect tools to hide them from the Solve Phase toolbar. These changes will be applied to all your students’ problems. Make sure to Save Settings when you are done.

Can I change which classes are able to write annotations?

In the Settings Page, you can change which classes are able to write annotations. Select Settings under your username. Under Viewing Thinklets, select Annotations. From here you can allow or restrict annotations for all classes or a select few. Make sure to Save Settings when you are done.

Can I change the Sentence Frames my students see when writing annotations?

In the Settings Page, you can change the sentence frames that assist in writing annotations. Select Settings under your username. Under Viewing Thinklets, select Annotations. From here you can edit, add or delete sentence frames. Make sure to Save Settings when you are done.

Can I change how the authors’ names are displayed in the gallery?

In the Settings Page, you can change how the authors' names are displayed in the gallery and when viewing a thinklet. Select Settings under your username. Under Viewing Thinklets, select Gallery. From here you can choose to display the authors’ username, First name, First name and last initial or to display no name. Make sure to Save Settings when you are done.

What is the Community Forum and how do I access it?

The Community Forum provides a collaborative space for educators to ask questions and share feature requests, classroom tips, tech help and CueThink stories . The Community Forum is moderated by CueThink Implementation Specialists.

To access the Community Forum, go to Support > Community, which will open up in a new tab in your browser.

Choose from various categories and view the latest topics to post a reply. You can also create a new topic within an existing category.

What are the Data Analysis Tools?

Access to the Data Analysis Tools is an add-on that users may purchase. The Data Analysis tools allow educators to analyze student work to inform their instruction using rich rubrics, interactive tools, and actionable data. Using Data Analysis tools, educators better understand student thinking and are able to more successfully differentiate and personalize instruction, thus improving students' problem-solving skills and math communication.

Where are the Data Analysis Tools?

When you are viewing a Thinklet, if you have access to the Data Analysis Tools, you will see the teacher toolbar on the right side. The first tab allows you to see all annotations for that Thinklet. The second tab allows you to access the rubric so you can assign a score to each phase of the Thinklet. The third tab is where you manage and assign labels to your students’ Thinklets.

How do I use the rubric?

The rubric allows a teacher with access to the Data Analysis Tools to assess the quality of students’ work for each phase. Work can be scored on a 3-point scale: a 2 (yes), 1 (partially), or 0 (not yet). You can also make student-specific notes for each of the four phases.

The total score will also be shown in the last column of the Class Progress page in the Data: Overview view, and in the Data: Answers view, the last column will also show whether the answer was marked correct.

Can my students see their rubric scores?

Yes! When you score a student’s thinklet with the rubric, select “Share rubric with student” at the top of the rubric. This will enable the student to immediately view their rubric scores and your notes in the Rubrics page of the student dashboard. De-select “Share rubric with student” at any time to immediately remove students’ access to a rubric.

Students can click on the Thinklet name to see their scores, then write a reflection at the bottom of the rubric to share back with you.

In Educator Mode, the Reports > Class Progress page allows you to keep track of which rubrics have been shared with students and which students have written reflections. In the Select the student thinklet and the Rubric icon of the teacher toolbar to view the reflection in the rubric.

What information is found in the Rubric Summary page?

The Rubric Summary page is part of the Data Analysis Tools. Here, all the scores and student-specific notes that you added in the rubric for each Thinklet are summarized by problem. Use the Classes, Students, and Most Recent dropdowns at the top left to filter the results. You can use the Problem dropdown at the top left to view a particular problem that you have assigned to see an overall view of all your students’ work in the left pane. You can click on any blue number to see which students it applies to. On the right, you can use the phase dropdown to see scores and notes for each student for that particular phase, or switch it to the total score for each student. Selecting the blue student name link directs you to their Thinklet.

I assigned the same problem to different groups of students by creating multiple assignments. How can I see their data altogether in the Rubric Summary?

If you assign the same problem to different groups of students at different times by creating multiple assignments, the Rubric Summary considers them separate sets of data. To have this data displayed together, edit your original assignment to include the second group of students. To do this, go to the Assigned Work page and use the 3 dots on the right to “edit details” of the original assignment. This will allow all the students’ data to be displayed together in the Rubric Summary within the same assigned problem.

What are labels and how do I use them?

Data Analysis Tools users can assign a label to Thinklets to categorize them for later reference. This feature is designed to help teachers quickly sort Thinklets by strategy, misconception or exemplar to support differentiation or facilitating conversations based on student work. There are seven default labels to get you started.

To add a label to a Thinklet, start by searching for a label or selecting the label from the two lists below. If the label is not found when searching, select “Add as a new label?” to create the new label. Once a Thinklet has been labeled, all thinklets for the same problem will display that label under Related. This helps you quickly access problem specific labels. Additionally, all labels are listed in the ALL section. If you want to edit or delete any labels, click on the blue “Manage Labels” link at the top right.

Each selected label is marked as “Educator” or “Gallery”. “Educator” means only you or your co-teachers can see the label. Setting it to “Gallery” allows students in your class to see and filter Thinklets in the Gallery by labels. In the Class Progress page, you can filter Thinklets by any applied label.

Can I share a problem with another teacher?

Yes, definitely! Users with access to Data Analysis Tools can share any original work with another teacher who also has access to the Data Analysis Tools. All you need is the teacher’s username or email address.

When you are creating a new problem that is original work, in Step 3 - Review and Submit, check the “Share with specific educators” box. A popup will open where you can enter either their CueThink username or their email address. Anyone you share a problem with will appear under a list of recent contacts. Once you share and complete the problem, it will appear in the Problem Bank under “My Problems” for you and “Shared Problems” for colleagues you shared the problem with.

If you would like to share a problem you have already created, select “Edit” in the Details pane and go to Step 3 - Review and Submit and check the “Share with specific educators” box.

When I share a problem with other teachers, how long will it take them to see the shared problem? Will they get a notification that I shared a problem with them? Are they supposed to show up in my Shared Problems folder?

When you share a problem with another teacher, it should show up immediately in their Shared Problems source in the Problem Bank page. A notification is not sent.

For any problems you shared, you’ll see them in your “My Problems” source. Only problems created by others and shared with you will appear in your Shared Problems Folder.

What are problem reflections?

Teachers with access to Data Analysis Tools can make notes and write reflections about how a problem met your instructional goals, strategies your students utilized, and student misconceptions and how they were addressed. This information can be saved privately, or you share it with the other teachers in the community. If notes/reflections have been made for a problem (by you or another teacher in the community), teachers with Data Analysis Tools will see a fuchsia link to access them at the bottom of the details pane in the Problem Bank.

What else will look different if I have the Data Analysis Tools?

When you are creating a new problem, in Step 1 - Write Problem, you will see rigor-raising sentence frames that you can select to include in your question stem.

Will my students see anything different if I have the Data Analysis Tools?

Students of teachers with access to the Data Analysis Tools will see an additional filter in their Gallery - Label. If their teacher has set a label to “Gallery”, the students will be able to filter Thinklets by Label.

What types of problems are best to assign students in CueThink?

CueThink best promotes problem-solving and peer-to-peer learning when using a problem that can be solved using a variety of strategies or has multiple possible solutions. These types of problems encourage students to evaluate different strategies and provides deeper peer-to-peer learning, while broadening students’ repertoire of strategies.

When using problems from a curriculum, removing the question will turn it into a scenario. Scenarios are more open and allow students to wonder about the situation and create their own questions to pursue.

How often should I assign problems to my students?

Less is more! Solving a rich and rigorous problem using the four-phase structure will take students 40-60 minutes to create their Thinklet and annotate peers’ Thinklets. When teachers over-assign problems, students’ Thinklets tend to have partially incomplete or blank phases. Thus, we recommend assigning one problem every 1-3 weeks.

How do I manage reviewing all of my students’ Thinklets?

After students create a Thinklet, you will have a wealth of data that provides rich insights into student thinking. The first step to managing Thinklet review is to make sure you are not over-assigning problems to students (see FAQ above). If you teach multiple classes and have a large number of students, think about staggering when you assign problems by class. This way, you are reviewing Thinklets for a smaller group of students each time.

Second, make sure students’ Thinklets are no longer than 1-3 minutes in length. To teach students how to be concise in their presentation, have them write out their solution in the Solve phase whiteboard before recording. They can also use the Write Your Plan space in the Plan phase to write a short script. Not only are students learning math content, but they are also learning valuable presentation skills.

Third, be thoughtful about the instructional cycle as you work in CueThink. When you select a problem, think about both an academic and problem-solving goal. Your problem-solving goal can relate directly to one of the four phases, the prompts in the embedded rubric, or lesson plans provided in CueThink’s Resource Bank. Once you have a clear problem-solving goal, you can focus your review of student work on skills needed to accomplish that goal. For example, your problem solving goal can focus on unpacking the problem by noticing and wondering. Using this goal, you would only review students’ work in the Understand phase. Thus, setting goals when you select a problem makes reviewing student work less time consuming and more manageable.

Finally, go on to the next FAQ for additional tips on reviewing student work using the tools within the teacher dashboard.

How do I use the tools within the teacher dashboard to efficiently review my students’ Thinklet?

Use the following tips to focus your review of student work in an efficient manner:

• Use the Progress bar in the Data: Overview page of Reports > Class Progress to quickly scan how completed students’ Thinklets are. White means the student did not complete any fields in that phase at all. The light blue means some, but not all, fields in that phase have been completed by the student. Dark blue mean all possible fields in that phase are complete. Review only the Thinklets that are fully completed. Send students back to refine their work for incomplete phases.
  

• Use the Data: Answers page of Reports > Class Progress to look at students’ final answer before deciding which Thinklets to review more closely. Depending on your goal, you might want to review incorrect Thinklets to look for misconceptions or review completed Thinklets to look for exemplars to share with the class. If you have CueTeach access, your of students’ final answer funnels into the Thinklet rubric.
  

• Review only one phase of every students’ Thinklet. Hone in on just the phase that matches your problem solving goal to guide your instructional next steps. For example, if your goal is to ensure students can unpack a problem, just review students’ noticings and wonderings in the Understand phase.

If you have CueTeach access, use the embedded Thinklet rubric to help you keep track of the quality of work and take student-specific notes. From the Rubric Summary page, you can determine if students need additional support. If so, select a lesson plan on that phase from the Resource Bank.

• It’s okay NOT to review every Thinklet! Instead you can evaluate problems at a certain interval. For example, review a Thinklet for every third problem a student solves. Use the Assigned Work page to choose a problem that most students have submitted.

Evaluating student work with the Thinklet rubric takes too long.

First, determine when it is truly necessary to evaluate student work with the Thinklet rubric. Some teachers use the rubric at the start and end of a unit to pre- and post-assess students’ concepts and skills. In this situation, teachers are only evaluating students’ Thinklet with the rubric once every few weeks.

Other teachers evaluate only one phase at a time. View the FAQ above for other tips on reviewing student work.

What if I already use a different rubric?

Continue using your regular rubric and assess one phase using the CueThink embedded Rubric. The CueThink rubric is designed to target the key mathematical practices students should be performing in each phase. The CueThink Rubric and Rubric Summary data help you determine where within the four phases students need additional support.

How do I manage monitoring my students’ annotations?

Annotating Thinklets guides students to evaluate the effectiveness of different strategies. However, students don’t need to annotate every Thinklet! Instead, task students to annotate one Thinklet that used a different strategy and then they can choose a second thinklet to view.

Additionally, creating a supportive community of learners who understand digital citizenship will take the onus off of you. Encourage students to use the embedded sentence starters and teach them to flag inappropriate annotations. The flagging feature automatically hides a selected annotation and sends you a notifications to review the content. Flagged annotations can either be restored or deleted.

If a student continues to write inappropriate annotations, you can block him or her from writing annotations. Go to the Classes page of the teacher dashboard, select the Annotations dropdown and set it to “Not allowed.”

How can I prevent my students from looking at completed Thinklets in the gallery before they finish their own work?

The ability to prevent students from accessing the gallery is coming soon in order to support teachers in using CueThink for assessment purposes.

In the meantime, if students are viewing peers’ work in the class gallery before completing their own solutions, examine the problem you assigned. Is it too difficult for a majority of students and frustrating them? If so, consider partnering students so they can support each other. You could also regroup as a class to discuss the problem or a common misconception and then brainstorm more strategies. If students are totally stuck, you can always assign a different problem and have them return to the original problem at a later date.

If a small group of students are peeking into the class gallery, you can leverage CueThink’s focus on peer-to-peer learning by using student Thinklets as learning artifacts. Allow students go into the gallery to view two thinklets that used different strategies. Then, they can go back into their own Thinklet and use a different strategy to complete their Thinklet. Viewing peers’ work will expose students to other strategies they aren’t able to come up with themselves.

My students are viewing Thinklets in the gallery and copying the answers. What can I do?

To help students use Thinklets in the gallery as a learning tool, provide a concrete structure for them to follow when viewing peers’ work. The 3-step annotation process found in Lesson 6 of the Introducing CueThink Lesson Series provides clear guidelines of how to best view peers’ work and give feedback. Following the 3-step annotation process, 1st write an observation, 2nd elaborate on the observation with specific details, and 3rd ask a question to push the thinking of the Thinklet author. Students can then reply to your annotation to answer your question. Another resource for structuring how students view peers’ work is the Review Phase Questions as Annotations that tasks students to look for something concrete, like including units, and then provides a sentence starter of how they can reply.

Examine the problem you assigned. Is it too difficult for a majority of students and frustrating them? If so, consider partnering students so they can support each other. You could also regroup as a class to discuss the problem or a common misconception and then brainstorm more strategies. If students are totally stuck, you can always assign a different problem and have them return to the original problem at a later date.

If a small group of students are peeking into the class gallery, you can leverage CueThink’s focus on peer-to-peer learning by using student Thinklets as learning artifacts. Allow students go into the gallery to view two thinklets that used different strategies. Then, they can go back into their own Thinklet and use a different strategy to complete their Thinklet. Viewing peers’ work will expose students to other strategies they aren’t able to come up with themselves.

What if my students submit Thinklets with an incorrect answer to the gallery?

Mistakes provide the perfect opportunity for deeper learning! Use the CueTeach labeling feature to mark the incorrect Thinklets as “My Favorite No.” Set the label to Gallery so students can filter the class gallery by that label. Then, as a class watch the thinklet and follow the My Favorite No protocol from the Teaching Channel. Begin by identifying things the student(s) did well in their Thinklet first, and then discuss what the mistake was and how to solve the problem correctly.

My students are solving the problems very quickly but not getting the answers correct? What can I do?

If students are solving the problems very quickly but are not getting the answers correct, the problems are most likely too difficult. Select problems based on topics already covered with students. This way, CueThink is used as spiral review and is an opportunity to learn problem-solving skills. To find the right problems, in the Problem Bank filter by grade, domain and then standard. Use the abbreviated standard to select a problem appropriate for your students.

My students are reluctant to record themselves speaking. What can I do?

Some teachers have students write out a short script explaining how they solved a problem to use during recording. Templates created as a class can support students when writing their scripts. An example template could be:

The strategy I’m going to use is …. because …
First, I will…
Next, I will…
Then, I will…
Last, I will…
I will check my work by …

Students can type their script in the Write Your Plan section of the Plan phase. The sentence starters listed above can be accessed by students using the 3 purple dots in the upper right corner of the Write Your Plan box. Then, in the Solve phase, the blue PLAN button can be used to swipe the question over to the written plan. Collecting their thoughts in this way prior to recording can alleviate students’ reluctance.

Other times, more creative strategies are needed, such as peer interviewing. Listen to a CueNote podcast on Encouraging Student Voices for more details and strategies.

How is CueThink used in a High School classroom?

High school teachers use CueThink in a few ways. Teachers select a deep problem to use in CueThink for a Problem Solving class. When teachers want deeper evidence of student learning, they’ll use CueThink for a performance task and then as a summative assessment at the end of a unit.

Teachers also use CueThink to review concepts using a jigsaw model. This is where the teacher picks a problem for each major concept in the unit. Then, put students into groups and assign one concept problem to each group to complete a thinklet. Once a group finishes their thinklet, they view and annotate the other groups’ thinklets to review the other concepts.

CueThink can also be used in a couple ways for homework with students who have access to technology at home. One way is to start thinklets at school and finish for homework. Or, view and annotate peers’ thinklets for homework. Some teachers use a flip model where students create their thinklet for homework, then use class time to view and annotate each others’ thinklets.

Creating a Thinklet - The Understand Phase

The Understand phase video provides an overview of this phase.

Understand is the first phase in the 4-step process where the student reads the problem carefully and organizes key information about the problem. The exercises in the Understand phase are designed to foster the communication of ideas in the classroom and enable students to listen to their peers' ideas in order to generate multiple strategies for problem solving.

Use the toolbar to:

In the What do you notice? box, students are given the opportunity to participate mathematically and record information they notice about the question. This part of the exercise is designed to help students get started, generate ideas, and stay connected to their thinking processes.

In the What do you wonder about? box, students can ask "big picture" questions and focus on the problem solving process rather than the answer itself. Students can begin to connect the ideas they've generated to problem solving strategies they might utilize when solving the problem.

In the Estimate your answer box, students will provide an educated guess to the question based on their initial understanding of the problem. In this space, students should not worry about solving the problem, but rather provide an estimate as a starting point so they are able to see their progression at the end of the problem solving process.

Creating a Thinklet - The Plan Phase

The Plan Phase video provides an overview of this phase.

Plan is the second phase in the 4-step problem solving process, where students define the strategies they will use to solve the problem based on the information and ideas gathered in Understand.

In the lefthand box, students can choose their strategies from the pre-populated list, or add their own strategies by typing in the "Add New Strategy" field and clicking on the plus icon. To remove a strategy they added, students can tap on the blue X. Students are encouraged to use multiple strategies when solving a problem. To choose a strategy, tap on the gray box on the left side of the row to add a check mark.

In the righthand box, students will write out their plan based on the strategies they selected. This gives them an opportunity to clarify their thinking and structure their methods before actually trying to solve and compute the problem. Students can access the following embedded sentence starters using the 3 purple dots to help structure their written plan:

The strategy I’m going to use is …. because …

First, I will…

Next, I will…

Then, I will…

Last, I will…

I will check my work by …

Creating a Thinklet - The Solve Phase

The Solve Phase video provides an overview of this phase.

Solve is the third phase in the 4-step problem solving process, where students can use the interactive whiteboard to solve the problem and utilize the strategies they defined in Plan.

Use the toolbar to:

We've removed the eraser tool. Instead, use the following buttons in conjunction with each other to select and delete elements* on the whiteboard.

*Note: elements are things like pen marks, text, images, etc.

RECORDING YOUR VIDEO

When students enter the Solve phase for the first time, an access microphone popup is displayed -- make sure you select “OK”. Emphasize to students the importance of this step so that their audio is recorded.

We have found that students have recorded their videos in several ways, such as:

• Writing out their solution first before recording, then recording a voice commentary over it.
• Showing their solution using the whiteboard tools and highlighting parts of their solution with no voice commentary.

Be creative! We encourage students to try out different methods. Use the following as a guide for how to record:

Creating a Thinklet - The Review Phase

The Review Phase video provides an overview of this phase.

Review is the final phase in the 4-step problem solving process. In this phase, students are able to double-check their math and their video solution, allowing them to revisit the previous steps if they desire.

DOUBLE CHECK YOUR WORK

Use the following checkboxes to check your reasoning, math computations, and recording. Tap in the gray box to the left of each row to add a checkmark.

PLAY YOUR RECORDING

In this phase, you also have the opportunity to play your recording. If you want to change it, you can go back to Solve to record your solution again.

REVIEW YOUR ESTIMATE AND SUBMIT YOUR ANSWER

Remember your estimate in the Understand phase? In the Review phase, it is automatically populated from the Understand phase to give students a retrospective view of their problem solving trajectory. Once you're ready, you can submit your answer in the text field below your estimate.

CREATE MORE VERSIONS OF A THINKLET

You can always go back into a completed Thinklet you submitted and make any edits to it and re-submit it as a new version. To access completed Thinklets, go into your Thinklet Profile on the top left of the Student Dashboard.

Click on the 3 dots of a completed Thinklet and choose "Edit." This will bring the Thinklet back into the "Thinklets in progress" section at the top of your profile page.

Instead of editing your completed Thinklet which will have all of your previously entered data, you can start a totally new version by choosing “Create” from the 3 dots.

You can also delete any completed Thinklet, however, be aware that this permanently deletes the Thinklet and removes it from the Gallery.

Annotating and Viewing Thinklets

The Annotations video provides an overview of annotating Thinklets.

Students are able to communicate and collaborate on CueThink by viewing and annotating on their peer's Thinklets.

GALLERY SCREEN

At the gallery screen, Thinklets are displayed that have been submitted by students in the class. Thinklets can be filtered by Class, Username and Problem for easier viewing.

VIEWING A THINKLET

To view a Thinklet from the gallery, simply tap on its thumbnail. You'll be brought to the screen you see below. To add an annotation, tap the blue “+ ANNOTATION” button at the top right. A box will appear in the video where you can add text. Clicking on the 3 dots at the top right of the box will display several sentence starters that can be clicked on to add them to your annotation. You can also drag the box around - the colored dot at the top left of the box will point to a specific location in the video. Annotations are also spatial temporal - you can create the annotation at a custom time in the video. Tap submit when you're finished and the annotation will be added to the video.

VIEW MORE INFORMATION

In addition to viewing the question, you are able to view information the student filled out for the Understand and Plan phases of What I Wondered, What I Noticed, My Strategies and My Plan. At the bottom of the screen where the question source is, tap the arrow to view this information.

MANAGE YOUR ANNOTATION

To delete your annotation, tap the three dots. An icon will appear that will allow you to delete your annotation. You can also edit your annotation using the pencil icon.

For all other annotations made by other users, you can flag an annotation for inappropriate content. Flagging will alert the user in their Notifications board in Student Mode. It will also remove the flagged annotation and notify the teacher, who can then decide to restore it or delete it permanently.

Overview of the Student Mode Dashboard

NAVIGATION BUTTONS

ASSIGNED PROBLEMS

You are able to access problems assigned to you in the Assigned Problems section pictured below, and see overdue problems by clicking "See overdue problems >" at the bottom left.

To begin a new Thinklet, click on the “Create Thinklet” button. To continue working on a Thinklet you have already started, click on the “Continue Thinklet” button. To create a new version of a Thinklet you have already submitted, click on the blue “Completed” link.

RESUMING YOUR THINKLET

Didn't get to finish your Thinklet? Just choose "Continue Thinklet" in the Student Dashboard. You can also find your most recent Thinklets in progress in your Profile. Tap on the three dots to edit or delete your Thinklet.

NOTIFICATIONS

When someone annotates your Thinklet, flags one of your annotations, or when your teacher shares a graded thinklet with you, a notification will appear in the feed. Tap on a notification to view it. You can use the toggle at the top right to switch between “View All” and “View New”.

Where do I find problems assigned to me?

You can find problems assigned to you from your teacher on the student dashboard. There, you will find all your current problems along with their due dates. You can also track your progress by looking at the number of versions you have created and what the status is for that problem. Version numbers that are blue indicate the Thinklet has been completed. Version numbers in black and white show the Thinklet is still in progress. Under Status, click on "Create Thinklet" to start working on an assigned problem, click "Continue Thinklet" to continue a draft in progress for that problem, and click on "Completed" to go to your profile to view your completed Thinklet.

To see a list of overdue problems that you have not completed, click the blue "See overdue problems >" link below the Assigned Problems.

The image next to the question is small. Can I make it larger?

You can click on an image in a question stem to make it larger. Click the X at the top right to close the image popup again.

How do I use the tools in the Understand phase?

In the Understand phase, you can use the highlighter tool to highlight important information in the question stem. If you click on the “add” button, anything you have highlighted will be automatically added to the “What do you notice?” box below (you can also manually add any other text that you want). You can also use the strikeout tool to cross out any unnecessary information. The eraser tool allows you to remove any highlighting or strikeouts you have made.

To use any of the tools, first click on the tool to select it, then click on each word in the question stem that you want to highlight, strikeout, or erase. The highlighting and strikeouts will be visible in the other 3 phases as well.

Does my estimate appear anywhere else?

Your estimate re-appears in the Review phase to help you compare to your final answer.

Can I add my own strategy to the list in the Plan phase?

Yes, you can add your own custom strategy to the default strategies list. In the "Choose your strategies" box, type your new strategy in the text box where it says “Add New Strategy” and click on the “+” to the right of it. Your strategy will be added to the top of the strategies list. You can then click on the check mark to the left of it to select your new strategy.

Where can I make side calculations that I don’t want to appear in my Thinklet?

In any of the four phases, you can click on the scrap paper icon on the top right. You can use this area to make notes or perform calculations to help you solve the problem. The scrap paper is remembered across all four phases. You can draw with any of the 6 color pens, erase, undo, redo, clear the entire page, or add more pages.

How do I record and re-record in the Solve phase?

Please follow these directions based on the platform you are using to make sure your microphone is working. To re-record, press the purple recording button. You’ll see the following message:

Press yes, continue to overwrite your previous recording.

During my last class I wasn’t able to finish my Thinklet. Where do I find Thinklets I haven’t completed?

If you don’t have time to finish a Thinklet, don’t worry, it will be automatically saved to your “Thinklets in progress” section of your profile page. To continue working straight from the Student Dashboard, simply press the "Continue Thinklet" button to the right of the problem.

Alternatively, you can click on the Profile icon in the top left to see all your Thinklets in Progress and Completed Thinklets. To continue a Thinklet in Progress from your profile, click on the 3 dots at the top right corner and select “edit."

Where can I see my completed Thinklets?

Your completed Thinklets can be found either in your profile or in the gallery. Your profile contains only your Thinklets, while the gallery contains Thinklets from everyone in your class.

Can I make changes to a Thinklet after I’ve submitted it?

Sometimes after you’ve submitted your Thinklet you may decide you’d like to re-record it with a different strategy or to make a correction. Simply go to your profile, click on the 3 dots, and choose “edit”. This will create a new version of the Thinklet. You will now be able to edit anything you entered in any of the four phases as well as re-record in the Solve phase. Then you can submit it again for your class and your teacher to see your updated Thinklet.

How do I delete one of my Thinklets?

You can delete a Thinklet in progress or a completed Thinklet (you can only delete your own Thinklets). To delete a Thinklet in progress, go to the profile screen, click on the 3 dots at the top right corner and select “delete”. You will see a popup to confirm that you really want to delete your Thinklet; simply click “OK” to continue the delete, or “Cancel” if you didn’t want to delete it.

To delete one of your completed Thinklets, go to the profile screen, find the Thinklet you want to delete, click on the 3 dots and select “delete.”

How do I use the filter in the gallery?

In the gallery of the student mode you can use the filter in the left pane to search for specific Thinklets by class, username, and problem name.

Once you select which category you want to filter by, you will be able to select the specific criteria for your search. Your active search criteria will be displayed in a blue box above the Thinklet results. You can have multiple filters applied at a time (one per category).

You can remove a specific criteria by clicking on the X in the blue box next to the criteria. Click on reset to clear all active filters.

How can I see how many times a Thinklet has been viewed?

If you select a Thinklet to view by clicking on the thumbnail in either your profile or the gallery, you will see the number of views directly under the video near the username and date.

How can I comment on someone’s Thinklet?

While you are viewing a Thinklet you can add a comment, or annotation, at any point during the video by clicking on the blue “+ ANNOTATION” button at the top right. You will see a popup where you can type your annotation. Clicking on the 3 dots at the top right of the box will display several sentence starters that can be clicked on to add them to your annotation. You can also strategically drag that popup anywhere on the screen, then submit it. You will see your annotation along with others’ annotations on the right side, along with their username and timestamp.

Where can I find what someone has entered in the noticings, wonderings, plan, and strategies when I’m viewing their Thinklet?

When you are viewing a Thinklet, click on the blue arrow to the right of the question stem to reveal the information entered by the student in the Understand and Plan phases. You can scroll through their noticings, wonderings, strategies, and plan. Click the blue arrow on the left to go back to the question stem.

I really liked someone’s Thinklet. How can I find more of their Thinklets?

When you are viewing a Thinklet, click on the “MORE FROM” at the bottom left to see more Thinklets created by the same user. You can scroll through the thumbnails and click on any Thinklet to view it.

Can I share a Thinklet with someone else?

You can share one of your own Thinklets via email, social media, a direct link, or embedding it into a website. Click on the share button directly below the video on the right to see the “Share Thinklet” popup below and choose your method of sharing.

How do I change my account information or my password?

Click on the wheel icon at the top right to go to your settings. In the “User Settings” section on the left you can change your account information or password.

How do I join another class or leave a current class?

Click on the wheel icon at the top right to go to your settings. In the “Class Codes” section on the right you can add a new class code supplied by your teacher, or remove a class code to leave that class. If there are no more blank classes, click the blue “+ Add another class code” link at the bottom to add more.

How can I efficiently create my Thinklet during the Solve Phase to clearly communicate my thinking?

Our Thinklet Creation tips help you create Thinklets most efficiently on both touchscreen and non-touch devices:

1. Watch the Solve Phase Tools tutorial. It guides you on selecting the most appropriate tools to efficiently and clearly communicate your thinking.
2. Limit your explanation to 1-3 minutes depending on the complexity of the problem. Anything longer than that is too time consuming for others to watch and give meaningful feedback.
3. Write out your entire solution first using one or more pages in the whiteboard. Then, record your explanation.
4. If you encounter audio “stutters”, quit other programs on your device so there is no processing overload.

How do I resize a table?

Select the table with the selector tool, and then 4 white squares will appear in the corners. Drag the white squares to enlarge the table. You can also move the table around the whiteboard while in this mode.

How do I change the dimensions of a table?

If needed, select the Aa text tool and click into a cell of the table. Then, select the dropdown arrow to access a menu of options to add or remove a row or column.

My app crashed! What now?

If the CueThink webpage suddenly stops working or any other unexpected behavior occurs, please try the following:

1. For best performance, please close any other web browsing windows.
2. Refresh the CueThink webpage.
3. Try closing your browser completely, and then open it again.

If none of the above works and the problems still persist, send us an email and we'll get back to you as soon as possible.

I can’t see problems I created in the Student Mode.

When you create a problem in the Educator Mode (Assignments > New Problem), make sure there are no blank spaces or tabs before the actual text of your question. This could be the case especially if you are copying and pasting from a separate document.

My recording is not picking up my voice.

Please make sure that the microphone is enabled for CueThink app. When you first enter the Solve phase, an access microphone popup is displayed -- make sure you select “OK”. Emphasize to students the importance of this step to prevent audio recording issues.

If you are still experiencing problems, please follow the instructions in this document based on the platform you are using.

Why does my recording sound robotic?

Sometimes using a headset/Air Pods or issues with your device’s microphone, poor network performance, lack of memory on the device, or high CPU usage can cause a robotic sounding recording. Here are some troubleshooting steps:

1. Test your device’s microphone by recording in a different app or using https://www.speakpipe.com/voice-recorder. If your recording also sounds robotic, it is most likely your device’s microphone that is not working properly.

2. Try recording in CueThink without a headset/Air Pods.

3. Close out of all other applications and try recording in CueThink.

Logging into the app is very slow.

If the app is running slowly, please check your network settings or contact your network administrator.

Some of my students cannot see the problems I assigned.

Try the following:

1. Make sure the students who cannot see the assigned problems are in the correct class (same class code as others who can see them).
2. Check the due date for the assigned problem in the Educator Mode. If it is past the due date, change the due date to a later period or have the student go into their Overdue Problems.
3. Check whether you have assigned the problems to the entire class or just specific students in the Assigned Work page.

Objects are appearing misaligned from where I click in the Solve phase whiteboard when using a web browser.

If you notice objects are not appearing where you click your mouse, enter full screen mode before you enter the four phases of a Thinklet. In Google Chrome or Firefox’s web browser menu bar, select View > Enter Full Screen.

If you do not see the browser’s menu bar:

• In Google Chrome, select the 3 vertical dots in the upper right corner of the browser window. Under Zoom, select the Full Screen icon.

  

• In Firefox, select the 3 horizontal lines in the upper right corner of the browser window. Under Zoom, select the Full Screen icon.

  

Are there accessibility options in the app, such as text-to-speech and dictation?

To enable text-to-speech in Google Chrome:

• Students can highlight text and then navigate to Edit > Speech > Start Speaking in the browser menu.
  
  
  

To enable dictation in Google Chrome:

• Navigate to Edit > Start Dictation in the browser menu.
  

Additional accessibility options:

1. If you are using Chrome on a Mac or PC, search the Chrome Web Store for accessibility extensions to fit your needs. Below are example extensions CueThink teachers have used that are free to install from the Chrome Web Store:
   
   Speech to Text:

   • Speech Recognition Anywhere: users need to keep this extension open in a separate tab, then navigate into CueThink.

   Text to Speech:

   • SpeakIt: make sure to adjust the settings page so students do not see a donations ad.
     
     
2. If you are using a Chromebook, go to Settings, scroll down to the bottom and select “Show advanced settings”, then look in the Accessibility section for features you can enable.
   
   
3. If you are using Safari on a Mac, refer to Apple’s page on Accessibility.

Do the Student Mode and Educator Mode support emojis?

We have updated the Student Mode to support all emojis in text fields. For the Educator Mode, Google Chrome users should install the extension "Emoji Input" to display them properly.

The audio and video of student Thinklets are not in sync when I play the recording.

The audio or video needs extra time to fully download. Have students return to viewing that Thinklet recording in a few minutes.

I see an "Audio Error!" popup when I try to play a recording.

Check that the microphone is enabled on the device the student used to create the recording. Please follow the instructions in this document based on the platform you are using.

I can’t log in to CueThink using my web browser. The page is completely empty with a gray background.

Enable your web browser to run JavaScript on the CueThink site.

• In Chrome:
  
  1. You should see a red X icon in the Chrome address bar. Click the red X and then click "always allow JavaScript on app.cuethink.com." Refresh the page and JavaScript will then be enabled.
     
  2. If you do not see the red X icon, follow these steps:
     1. To the right of the address bar, click the icon with 3 stacked horizontal lines and select Settings from the list.
        
     2. At the bottom of the page, click the Show advanced settings… link.
     3. Under the Privacy section, click the Content settings… button.
     4. Under the JavaScript heading, select the Allow all sites to run JavaScript radio button.
        
     5. Finally, refresh your browser.

• In Firefox:
  
  1. Open a new Firefox browser window or tab.
  2. Copy the following then paste it into the Firefox address bar: about:config
  3. Hit the Enter key.
  4. On the following page, click the button: "I'll be careful, I promise!"
  5. Scroll down or enter “javascript” in the search bar to find the javascript.enabled row under the Value heading.
     
  6. Double-click anywhere within the javascript.enabled row to toggle the value from "False" to "True".
  7. Finally, refresh your browser.

One other thing to check if enabling JavaScript doesn’t fix the problem - there are several websites that are utilized by CueThink and the following sites need to be added to your domain’s whitelist. Check with your school’s technical support team.

• app.cuethink.com
• api.cuethink.com
• file.cuethink.com
• media.cuethink.com
• discourse.coverq.com
• www.cuethink.com
• cuethink.com
• 162507311663-nltcit8lapkb55jse9u1vfrvuk6eofi4.apps.googleusercontent.com
• maxcdn.bootstrapcdn.com
• cdnjs.cloudflare.com
• use.fontawesome.com
• cdn.jsdelivr.net
• ajax.googleapis.com
• docs.google.com
• file.coverq.com
• www.wiris.net
• *.clever.com
• *.google.com