Privacy Policy

(Updated on Jan 19, 2022)

This is CueThink’s online privacy Policy. This Policy applies only to activities CueThink engages in on its website or within the CueThink Apps for mobile devices. CueThink provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from members of www.cuethink.com ("Site"), and CueThink Applications available at app.cuethink.com ("App"). This Privacy Policy applies only to information that you provide to us through this Site and/or App. This Privacy Policy may be updated from time to time. We will notify you of any material changes by contacting you at the email address you have provided us and by posting the new Privacy Policy on the Site and/or App. You are advised to consult this policy regularly for any changes. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Use. As used in this policy, the terms "using" and "processing" information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to, collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates within the United States or internationally.

This Privacy Policy describes:

  • Why we collect personal information

  • What personal information we collect, including information we collect from children, and when it is collected

  • Our lawful bases for collecting information

  • How your information is used and protected

  • When and with whom your information is shared

  • Our practices for notifying and obtaining parental consent when we collect personal information from children, including how a parent may revoke consent

  • Your choices regarding your personal information and your child’s personal information

  • All operators that collect or maintain information from children through the Site or App.

If you have any questions about this Privacy Policy, please feel free to contact us at support@cuethink.com 

We Comply With The Children's Online Privacy Protection Act Of 1998 (COPPA)

COPPA and its rules require us to inform parents and legal guardians ("parents") about our practices for collecting, using, and disclosing personal information from children under the age of 13 ("children"). It also requires us to obtain verifiable consent from a child's parent, or confirm that the child’s teacher has obtained verifiable consent from such child’s parent, for certain collection, use, and disclosure of the child's personal information.

Read more about COPPA at the FTC's COPPA page. This regulation is designed to protect the privacy of your children. In order for a child under the age of 13 to use the CueThink App his/her parent or teacher must approve the registration.

Information We Collect

The information we learn from teachers/administrators and from children (as students) helps us not only provide the Service but also to personalize and continually improve each user’s experience with the Service. Children can access many parts of the Site without providing us with personal information. However, App content and features are available only to registered users, and require us to collect certain information, including personal information, from them. In addition, we use certain technologies, such as cookies, to automatically collect information from our users (including children) when they visit or use the Site or App.

We only collect as much information about a child as is reasonably necessary for the child to participate in an activity, and we do not condition his or her participation on the disclosure of more personal information than is reasonably necessary.  

Here are the types of information we gather:

Information You Give Us Directly

Teacher or administrator information: When you create an account as a teacher or an administrator with CueThink, we ask you for personally identifiable information such as your name, email address, and school name or zip code, which we will use to contact or identify you (your “Teacher Profile Information”). Once you’ve created an account, only your first name, last name and username will be available to the CueThink community of registered users.

Student information, including information we collect from children under 13: Students, including children, must provide us with a first name, last name, username, and password to create and verify an account. If student emails are also collected for accounts created through Google SSO and Clever. We may request additional information from students, including children, but this information is optional.  We specify whether information is required or option when we request it. Student profile information will be available to the teacher who is associated with the student. A student’s username OR first name and last initial OR just first name is available to the other students in any class the student has joined. However, the teacher can make student work appear anonymous in their settings. Students and teachers can also register on the App via an approved federated login ("SSO") (currently limited to Google and Clever). If you decide to create your Account by logging in via SSO, we may extract your name, email address and other information from the account you have with such SSO and use that information to create your account. 

Payment information: We do not store financial information (such as valid credit card number, type, expiration date or other financial information); that information is stored by our third party payment processing company (the "Payment Processor"). The use and storage of that information is governed by the Payment Processor's applicable terms of service and privacy policy.  

User-generated content: In addition to the profile information requested at time of registration, teachers and students, including children, can create or edit other types of content such as problems, text, drawings, imported images from a local source, voice recordings, and video of the user’s voice and whiteboard actions (“Content”), which may be displayed to us and the community of users approved by the teacher or student along with associated metadata such as date and time created. Social interactions between users can be managed through teacher-controlled settings and user flags. Content is viewable only by those users the student or teacher expressly authorizes to view it. By default, Content is not publicly viewable.

Automatic Information Collected

Like many other websites, we also collect information through cookies and other automated means. Information of this sort includes:

Technical information about a user’s browser and mobile device: This information is used in the aggregate to help us optimize the Service for common browsers and devices.

Usage information, such as the Content and features that users interact with: We collect and use this behavioral information and may use it in anonymized and aggregate forms to generate statistics about users and how the Services are being used but the information is not shared in any form that could be used to identify users personally. Please see “How we use and share the information we collect,” below, for further information and choices about sharing information with third parties.

IP address and log file information, web beacons, cookies, tokens and device identifiers: These are alphanumeric identifiers that help us to distinguish between unique browsers and devices in order to avoid showing users the same information twice, keep users logged into CueThink, prevent duplicate actions and improve your experience. The information we collect from cookies may include IP address, browser and device characteristics, referring URLs, and a record of interactions with our Service. By using the Service, you are consenting to such use of cookies. Most Web browsers can be set to inform users when a cookie has been placed and provide users with the opportunity to refuse that cookie. We will respect your choices relating to on-line tracking, whether you choose to reject individual cookies or set your web browser to reject cookies and other tracking technology. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of, the Service or certain areas or features of the Service.

Crashes and error reports: If you encounter a crash or error while using our Service, we may generate a crash report that includes technical usage and, if you are logged in, your account information so that we can diagnose and potentially prevent the problem in the future.

Lawful Basis to Information Processing

We process your personal data only when we have a lawful basis. Presently, we have a legitimate interest and, in some cases, your consent as the lawful basis for processing. Our legitimate interest is to deliver the Service to you. We have determined that our processing of your personal data is necessary to deliver the Service to you, and that there is no less intrusive means of delivering you the Service. Finally, we believe that our processing of personal data will not cause unjustified harm in a way that would override our legitimate interest basis. In some cases, we may use consent as our lawful basis for collecting and processing certain types of personal information. In such cases, you have a right to withdraw the consent at any time. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

How We Use And Share The Information We Collect, Including Information About Children

Use

We use the information we collect for things like:

  • Establishing and managing a user’s account, providing the Service and communicating with the SSO if applicable

  • Conducting research and analysis, such as estimating our audience size and usage patterns 

  • Storing information about each user’s preferences, allowing us to customize the content according to individual interest where appropriate

  • Identifying users on the Service and communicating things like surveys and offers that may be of interest

  • Operating, evaluating and improving our business

Share

We will not share, sell, rent or transfer any user’s personal or account information with third parties other than as described here.  

We do not allow advertising on the Service and do not allow advertising companies to collect data through our service for ad targeting, nor do we collect, use or sell your information on behalf of or for advertising companies.

We may disclose aggregated usage and demographic information collected from our users but not in a way that can identify a user individually. 

We may disclose personal information:

  • To third parties we use to support the internal operations of our Service and who are bound by contractual or other obligations to use the information only for such purposes and to keep the information confidential. 

  • If we are required to do so by law or legal process, such as to comply with a regulation, court order or subpoena.

  • If we believe disclosure is necessary or appropriate to protect the rights, property or safety of or prevent harm or loss to CueThink, our customers, or others, including to protect the safety of a child, to protect the safety or security of the Service, to enable us to take precautions against liability, or in connection with an investigation of suspected or actual unlawful activity. 

We may also share your personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.

How We Store And Protect The Information We Collect

CueThink uses reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We cannot ensure or warrant the security of any information you transmit to us from your network and your device, so you do so at your own risk.

We use a variety of information security measures to protect your online transactions with us. The Service uses encryption technology, such as Secure Sockets Layer (SSL), to protect your sensitive personal information during data transport. Data at rest is protected through encryption of user password. Data in transit is protected through TLS (Transport Layer Security) certificate and HTTPS (HyperText Transfer Protocol Secure). 

Your Choices Regarding The Information We Collect

You may choose to:

  • View, update and correct your or your child’s account or personal information

  • Stop receiving marketing or promotional e-mails, direct mail, or other marketing communications

  • Cancel your account or request that we no longer use your or your child’s information to provide you services

  • Request removal of your or your child’s personal information or Content from our Service

Data Retention

We will retain a user’s profile information and Content for as long as the user’s account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. An account is deemed “active” if the user has created or contributed to problems, solutions, or other content within the past year. We will delete a user’s profile information and Content after one year of inactivity unless otherwise requested by you. We will make reasonable efforts to notify you prior to such deletion. If you delete or otherwise terminate your account prior to such time, we may still retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our website or our users, or take other actions otherwise permitted by law. Notwithstanding the foregoing, we will make reasonable efforts to enable you to delete your Content and profile information from our database upon request.

Third Party Services And Links To Other Websites 

Our website may contain links to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting. 

Additionally, we may integrate third party services into our Service in order to personalize your experience. This policy only covers the use of cookies by CueThink. Cookies placed by third party services are governed by the third-party terms and privacy policies applicable to those services (which we encourage you to read).

Using The Services From Outside The United States

This Privacy Policy is intended to cover collection of information from residents of the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located, and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using the Service, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

Operators That Collect Or Maintain Information From Children

We do not currently engage third party operators to collect or maintain personal information from children through the Services.  If we do in the future engage third party operators to collect or maintain personal information from children through the Service, we will list them here. CURRENTLY NONE 

Please direct your inquiries about any operator's privacy practices and use of children's information to the operator at its contact information provided:

You Can Ask Privacy Questions

If you have any questions or concerns about our privacy policies, please contact us: support@cuethink.com or 224.338.9328